Robert Roman McIntosh

• Extensive experience supporting and integrating 100+ enterprise applications, with deep specialization in the core (primary) production environment.
• Built and maintained FreshService ticket systems spanning multiple departments
• Supporting security and compliance efforts
• Systems Admin (SSO, Azure Integrations, SharePoint management and more)
• Work closely for cross functional engineering projects with Developers, IT Operations, Data Engineering and BI
• Technical lead on high level system architecture, enterprise software planning, implementations, migrations and more
• Responsible for integrations, automations and orchestration in multiple enterprise systems as well as custom, in house Power Apps to suit business needs

Add all accomplishment from this role (delete and add yours)

• Streamlined application processes, enhancing user accessibility and system efficiency.
• Collaborated with cross-functional teams to identify technology needs and implement solutions.
• Provided training sessions for staff on new software tools, improving overall usage proficiency.
• Developed documentation for software procedures, ensuring consistent use across departments.

Add accomplishments from this role (delete the bullet points and add yours )

• Provided technical support for hardware and software issues, ensuring minimal downtime.
• Diagnosed and resolved network connectivity problems to enhance user experience.
• Assisted in the implementation of IT policies and procedures for improved efficiency.
• Trained staff on new technologies, enhancing team productivity and knowledge sharing.

• IT Support Specialist promoted to System Analyst 9/1/23
• Direct point of contact for our largest client filling a multitude of roles
• Tasks include user troubleshooting, asset management, customer service and long-term projects.

• Team leader—position selected by peers
• Sought additional training to learn 25+ different positions resulting in maximum flexibility
• Responsible for coordinating staff, repairs, and monitoring timecard accuracy