Robin Fowler
Louisville
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
12
12
years of professional experience
Work History
Dispatcher
Absolute Overhead Door Service
Louisville, KY
01.2025 - Current
- Verified driver credentials prior to assigning them a route or task.
- Received and dispatched calls for emergency services.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Provided timely updates to customers regarding their orders or requests.
Dispatcher
Tom Drexler Plumbing, Air And Electric
Louisville
06.2023 - Current
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Provided timely updates to customers regarding their orders or requests.
- Resolved customer complaints related to service issues or delays.
- Assigned drivers to appropriate routes based on customer needs.
- Participated in team meetings discussing changes in procedures or processes.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Addressed questions, problems or requests for service or equipment.
Baker
Sam's Club
Louisville
01.2022 - 06.2023
- Adhered to company policies regarding storage, handling and preparation of food items.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Followed food safety guidelines while preparing all food items.
- Attended training sessions related to food safety procedures and techniques.
- Stocked shelves with freshly-baked goods throughout the day as needed.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Rotated stock as needed to keep freshness intact.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Maintained temperature, sweep and sanitation logs to document proper conditions.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
- Inspected all bakery products and removed any found to possess defects.
Server
Cheesecake Factory Inc
Louisville
03.2017 - 04.2022
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Stayed informed about daily specials, new menu items, promotions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Butcher Assistant and Caterer
Kingsley meat and Catering
Louisville
11.2013 - 12.2021
- Adhered to USDA guidelines when labeling packaged meats ready for sale.
- Provided excellent customer service by answering questions about products being sold.
- Unloaded incoming shipments of meat products into cold storage areas.
- Assisted butchers in the fabrication of specialty cuts of meat as requested by customers.
- Labeled packages correctly before storing them in freezers or coolers.
- Maintained a clean work area by wiping down tables, cleaning floors and disposing of waste properly.
- Operated cash registers to record sales transactions accurately.
- Replenished display cases with fresh product as needed throughout the day.
- Tracked expiration dates on products to ensure they were sold within their shelf life periods.
- Organized shelves with products in an orderly fashion ensuring proper rotation was followed at all times.
- Weighed out portions of meat for sale based on customer requests.
- Ensured all food safety standards were met while preparing cuts of meat according to company policies.
- Cut, trimmed and ground meats using hand tools or power equipment.
- Applied price stickers to exterior of wrapped custom orders and counter products for smooth checkout.
- Answered phone to assist customers and take orders.
- Communicated effectively with team members to ensure smooth operations during events.
- Organized buffet tables, beverage areas, and other service stations prior to events.
- Assisted in setting up and breaking down catering events.
- Assisted caterers with food distribution by organizing food products and plating items.
- Trained new catering assistants in proper procedures and customer service standards.
Server
Longhorn Steakhouse
Louisville
03.2014 - 05.2017
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Accurately recorded orders on cash register and point-of-sale system.
- Stayed informed about daily specials, new menu items, promotions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
GED -
Central Highschool
Louisville, KY03-1990
Skills
- Route Navigation
- Work Order Management
- Customer Relations
- Service Coordination
- Driver communication
- Data Entry
- Dispatch Coordination
- Critical thinker
- Training new hires
- Customer Relationship Management
- Food storage safety
- Food preparation techniques
- Bartending
- Event Planning
- Food presentation
- Health Code Compliance
- Food Delivery
- Guest Engagement
- Order Management
- Sales Techniques
- Positive and professional
- Quality Control
- Suggestive Selling
- Strong Work Ethic
- Customer Service
- Team Player
- Microsoft office programs
Timeline
Dispatcher
Absolute Overhead Door Service
01.2025 - Current
Dispatcher
Tom Drexler Plumbing, Air And Electric
06.2023 - Current
Baker
Sam's Club
01.2022 - 06.2023
Server
Cheesecake Factory Inc
03.2017 - 04.2022
Server
Longhorn Steakhouse
03.2014 - 05.2017
Butcher Assistant and Caterer
Kingsley meat and Catering
11.2013 - 12.2021
GED -
Central Highschool