Rocelyn Consolacion
West Bay
Summary
Professional hospitality expert with proven ability to enhance guest experience and streamline front desk operations. Adept at team collaboration, ensuring seamless communication and adaptability to changing needs. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Reliable and results-focused, consistently delivering high standards and positive outcomes.
Overview
21
21
years of professional experience
Work History
Cash Office Clerk
Kirk Supermarket Ltd.
10.2022 - Current
- Reconciliation
- Prepare cash/cheques deposit
- Change Order request
- Preparing Cashier Float
- Answer phone and assist the front end with their daily business
- Trained new employees on proper cash routine
- Investigated financial inconsistencies to solve discrepancy
ACCOUNTING ASSISTANT
Philippine National Bank
04.2019 - 02.2022
- Overlooking the money that comes into and goes out of the company
- Making sure that customer and supplier accounts are accurate
- Receiving, processing and filing paperwork, e.g. invoices, expenses, requests for payment
- Checking/verifying calculations to make sure they're correct
- Inputting information into a computer-based accounts system
- Keeping track of figures by working with spreadsheets
- Managing petty cash transactions
Customer Associate / Billing
Telus Philippines
09.2018 - 03.2019
- Reviewing client's billing/statements and facilitate unbilled charges
- Charting all accounts activity on system
- Review transactions to identify fraud and anti-money laundering activities when necessary
- Provide exceptional customer service by communicating via phone and emails
- Responsible for processing customer payments and make payment plans
Hotel Front Desk Clerk
Boracay Regency Hotel
03.2017 - 07.2018
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
JUNIOR PROPERTY CONSULTANT
Megaworld Corporation
10.2016 - 02.2017
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, night, weekend, and holiday shifts
- Maintained energy and enthusiasm in fast-paced environment
Accounts Verifier
G E Money Bank
01.2007 - 01.2011
Sales Representative
SM Supermarket
01.2005 - 01.2007
Education
Bachelor of Science - Management Accounting
University of Antique
01.2016
Skills
- Reconciliation & Data Management
- Organization
- Excel
- Bookkeeping
- Computer proficiency
- Accounts Payable
- Accounts Receivable
- Attention to detail
- Communication skills
References
Kendra, McTaggart, Accountant, +1 (345) 949-7022 ext.227, Kirk Supermarket Ltd.
PERSONAL INFORMATION
- AGE 40 Years
- MARITAL STATUS Single
- RELIGION Catholic
- NATIONALITY Filipino
Timeline
Cash Office Clerk
Kirk Supermarket Ltd.
10.2022 - Current
ACCOUNTING ASSISTANT
Philippine National Bank
04.2019 - 02.2022
Customer Associate / Billing
Telus Philippines
09.2018 - 03.2019
Hotel Front Desk Clerk
Boracay Regency Hotel
03.2017 - 07.2018
JUNIOR PROPERTY CONSULTANT
Megaworld Corporation
10.2016 - 02.2017
Accounts Verifier
G E Money Bank
01.2007 - 01.2011
Sales Representative
SM Supermarket
01.2005 - 01.2007
Bachelor of Science - Management Accounting
University of Antique
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