Summary
Overview
Work History
Skills
Timeline
Generic

Rochelle Glenn

Louisville

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Receiving Manager with excellent track record setting schedules, delegating assignments and working alongside employees to make sure all receiving functions move smoothly. Knowledgeable about checking and sorting inventory. Skilled Kitchen Manager knowledgeable about best practices, safe food handling and inventory management.

Overview

19
19
years of professional experience

Work History

Supervisor

Facility Maintenance Services
04.2022 - 10.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Kitchen Manager

Circle K
04.2020 - 02.2022
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Lead Cashier

Circle K
01.2019 - 04.2020
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Helped customers complete purchases, locate items and join reward programs.
  • Evaluated professionalism of checkouts and kept team members on top of cleaning tasks.
  • Reviewed and resolved differences between accounting information and cash drawer.

Shift Lead

Thorntons LLC
02.2017 - 01.2019
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Trained and mentored new employees to maximize team performance.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures and balanced tills.

Guest Service Representative

Thorntons LLC
08.2015 - 02.2017
  • Responded to customer requests for products, services and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Assured proper sale and accounting of money orders/lottery during shift.
  • Accurately accounted for price overrides, store use of merchandise, voids, returns and waste.
  • Kept coolers, fast lane merchandise, store shelves, and displays fully stocked and fronted at all times.

Receiving Manager

Lowes Home Improvement Stores
06.2011 - 06.2013
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Managed shipping and receiving team, overseeing training, schedules and work assignments.
  • Verified deliveries against paperwork and contacted vendors to resolve discrepancies.

Cashier

Lowes Home Improvement Stores
11.2005 - 06.2011
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Crossed trained with multiple departments.

Skills

  • Ul>
  • Stockroom organization
  • P>Shipping and receiving
  • P>Complaint resolution
  • P>Professional telephone demeanor
  • P>Retail materials management
  • P>Store opening/closing procedures
  • P>Cash drawer management

Timeline

Supervisor

Facility Maintenance Services
04.2022 - 10.2024

Kitchen Manager

Circle K
04.2020 - 02.2022

Lead Cashier

Circle K
01.2019 - 04.2020

Shift Lead

Thorntons LLC
02.2017 - 01.2019

Guest Service Representative

Thorntons LLC
08.2015 - 02.2017

Receiving Manager

Lowes Home Improvement Stores
06.2011 - 06.2013

Cashier

Lowes Home Improvement Stores
11.2005 - 06.2011

Similar Profiles

CREATE PROFILE
Rochelle Glenn