Rodney Bramwell
Ibex Global Solutions
George Town,Grand Cayman
7
years of professional experience
Dynamic professional with a strong background in customer service and education. Skilled in critical thinking and relationship building, with a proven track record of enhancing service delivery and training team members.
Work History
Costumer Service Representative
1 Year 6 Months- Managed customer inquiries effectively by utilizing diverse communication channels, ensuring prompt and satisfactory responses via phone, email, and chat.
- Recorded customer interactions in relationship management software to enhance data accuracy and facilitate timely follow-up.
- Facilitated training sessions for new team members on company procedures and customer service best practices.
- Resolved customer inquiries efficiently through multiple communication channels including phone, email, and chat.
- Documented interactions in customer relationship management software to ensure accurate record-keeping and follow-up.
- Assisted in training new team members on company procedures and customer service best practices.
- Collaborated with cross-functional teams to address complex customer issues and improve service delivery.
Teacher - 2nd Grade
11 Months- Designed and implemented engaging lesson plans aligned with curriculum standards.
- Fostered a positive classroom environment to enhance student learning and collaboration.
- Assessed student performance through various evaluation methods to track progress.
- Integrated technology into lessons to support diverse learning styles and interests.
- Collaborated with parents and staff to address individual student needs effectively.
- Developed and maintained classroom management strategies to promote discipline and respect.
- Mentored new teachers on instructional strategies and classroom best practices.
- Led initiatives for curriculum improvement, enhancing overall educational outcomes for students.
Records Clerk
1 Year 9 Months- Organized and maintained digital and physical records for efficient retrieval and compliance.
- Processed incoming documents, ensuring accuracy and completeness of information.
- Collaborated with departments to streamline record management procedures and enhance workflow efficiency.
- Assisted in training new staff on record-keeping systems and best practices.
- Conducted regular audits of records to ensure data integrity and adherence to institutional policies.
- Implemented improvements to filing systems, reducing retrieval times for critical documents.
- Supported administrative functions by generating reports from records management software as needed.
- Responded promptly to information requests, maintaining confidentiality and regulatory compliance throughout processes.
Data Entry Clerk
2 Years 2 Months- Managed data entry processes ensuring accuracy and consistency across multiple databases.
- Developed and maintained filing systems for efficient document retrieval and storage.
- Streamlined data verification procedures, enhancing overall operational efficiency.
- Trained new staff on data entry protocols and best practices to ensure compliance.
- Implemented quality control measures to reduce errors in data processing tasks.
- Coordinated with departments to gather required information for accurate data entry.
- Generated reports from database systems to support decision-making processes.
- Monitored data integrity and resolved discrepancies promptly, maintaining high standards of quality.
Education
Bachelor of Arts - Early Childhood Education And Care
- Completed Coursework: [Course Title], [Year]
High School Diploma
- [PAT or SAT] [Number] Score
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
playing sports, cooking, enjoy nature.
I enjoy any kind of sport. I love to cook and I love being outdoors communicating with nature.
Languages
Spanish
Limited Working
Timeline
Costumer Service Representative
Ibex Global Solutions
03.2021 - 09.2022Read More
Teacher - 2nd Grade
Mico Practising and Junior High School
09.2020 - 08.2021Read More
Records Clerk
Mico University College
09.2018 - 06.2020Read More
Data Entry Clerk
Mico University College
06.2015 - 08.2017Read More
Mico University College
Bachelor of Arts from Early Childhood Education And Care
Read More
Bridgeport High School
High School Diploma
Read More