Summary
Overview
Work History
Education
Skills
Timeline
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Rodney Floyd

Columbia

Summary

Previous Appliance/HVAC Technician and Home Comfort Advisor with proven success in new system sales, achieving $751,525 in sales within the first year of service. Expertise in indoor air quality, maintenance services, and equipment enhancements. Strong background in customer interaction, both in-person and remotely, with a consistent record of five-star reviews. Extensive experience in financing and emergency service history specifically E-911 telecommunications, EMS, and Fire Service.

Overview

5
5
years of professional experience

Work History

HVAC Technician

Instant Aire
Greensburg
10.2021 - 12.2024
  • Accelerated sales of company products and services through strategic customer engagement
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Executed installation of new appliances, wiring, and machinery in homes affected by defective equipment.
  • Maintained certifications and completed training on systems and components.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Provided technical support to customers over the phone and in person.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Appliance Repair Technician

Sears
Danville
01.2020 - 09.2024
  • Removed, disassembled, and fixed appliance parts.
  • Cleaned and lubricated motors, bearings, shafts, fans, filters, hoses, and other parts.
  • Maintained part inventory for on-site installation, maintenance, and repair of appliances.
  • Educated customers about proper care of their appliances.
  • Provided customers with estimates of repair costs.
  • Explained the nature of the problem and how it was resolved to customers.
  • Performed preventative maintenance on all types of appliances.
  • Tested appliance parts with hand instruments.
  • Conducted circuit tests to locate shorts and grounds.
  • Inspected, tested, and repaired electrical components of appliances.

Education

High School Diploma -

Fort Logan High School
Stanford, KY
04-2004

Skills

  • Interpersonal Communication
  • System diagnostics
  • Preventive maintenance
  • Electrical troubleshooting
  • Refrigeration systems
  • Customer service
  • Sales techniques
  • Problem solving
  • Safety compliance
  • Appliance repair
  • Troubleshooting skills
  • Equipment setup
  • System upgrades
  • Adaptability
  • Analytical thinking
  • Performing maintenance
  • Dispatcher communication
  • Team collaboration
  • Adaptable learning

Timeline

HVAC Technician

Instant Aire
10.2021 - 12.2024

Appliance Repair Technician

Sears
01.2020 - 09.2024

High School Diploma -

Fort Logan High School

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Rodney Floyd