Rohan Chimariya
Louisville
Summary
Experienced in providing technical support as a Certified Repair Technician, adept at addressing customer needs through effective problem-solving strategies. Responsibilities included repairing a variety of devices, building battery packs, and assisting customers with software installations. Maintained safety protocols while managing inventory levels and training staff on operational procedures. Successfully contributed to customer satisfaction by upselling relevant services and products based on individual assessments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Repair Technician
Batteries Plus Bulbs
Louisville
11.2023 - Current
- WISE and Apple certified so I was able to fix most phones customers were bringing in.
- Provided technical support and guidance to clients in resolving their issues.
- Built battery packs for ups backups and cordless tools.
- Upsell customers on other needed repairs as well as phone accessories.
Senior Technician
Valvoline
Louisville
10.2019 - 10.2023
- Doing oil changes and transmission flushes on most vehicles.
- Helping the manager order items the store was running low on.
- Teach new hires the procedures for oil changes and other services.
- Act as manager when manager was not in the store.
Tire and Lube Technician
Tire Discounters
Nashville
06.2017 - 08.2019
- Applied sealants or lubricants onto threads prior to installing lug nuts onto wheels.
- Performed oil changes, lube jobs, filter replacements, and other minor maintenance services on customer vehicles.
- Assisted customers by providing advice on the selection of appropriate new tires.
- Inspected tires and checked tire pressure to ensure proper inflation levels.
- Operated lifts in order to raise vehicle off ground for access underneath it.
- Followed safety protocols when handling hazardous materials such as oils or antifreeze.
- Verified that repairs were completed correctly by performing road tests after service completion.
Education
High School Diploma -
Cane Ridge High School
Nashville, Tennessee05-2021
Skills
- Device repair
- Technical support
- Safety protocols
- Team building
- Problem solving
- Attention to detail
- Customer relationship management
- Inventory management
- Quality assurance
- Software installation
- Mechanical skills
Languages
English
Full Professional
Nepali
Native/ Bilingual
Hindi
Limited
Certification
- Apple Certified
- Wise Certified
Timeline
Certified Repair Technician
Batteries Plus Bulbs
11.2023 - Current
Senior Technician
Valvoline
10.2019 - 10.2023
Tire and Lube Technician
Tire Discounters
06.2017 - 08.2019
High School Diploma -
Cane Ridge High School