Rometra Johnson
Louisville
Summary
Professional mobile healthcare provider with strong commitment to delivering high-quality patient care. Skilled in venipuncture, specimen collection, and maintaining accurate patient records. Strong team player known for adaptability and achieving results in dynamic environments. Adept at building trust with patients and ensuring compliance with healthcare regulations.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Phlebotomist
American Red Cross
02.2024 - Current
- As a phlebotomist, my primary duty is to collect blood samples from patients safely and efficiently. I have developed expertise in venipuncture techniques and have implemented a successful blood donation program at our facility. Also trained in automated red cells collection apheresis, as a OJI I have trained new phlebotomy staff and maintained a zero-infection rate while consistently improving patient satisfaction scores.
Team Lead
McDonald's
01.2022 - 08.2022
- As a team leader, my primary responsibility is to oversee and coordinate the work of a small cross-functional team tasked with delivering key business objectives. This involves setting the strategic direction, managing workflow, providing guidance and support to team members, and ensuring project milestones are met.
- Significant accomplishments in this position include:
- 1. Implemented more efficient processes and tools, boosting team productivity by 25%.
- 2. Emphasized building a cohesive and supportive team environment, resulting in a 20% increase in employee engagement scores.
- 3. Completed high-visibility projects that significantly positively impacted the organization.
- 4. Invested in the professional development of team members, resulting in several direct reports being promoted to more senior roles within the organization.
- 5. Encouraged creative thinking, leading to the development of innovative solutions including a mobile app and a data analytics tool.
Order Processor
CorTech Staffing
06.2016 - 04.2017
- As an order processor, I manage customer orders from receipt to fulfillment, which includes tasks such as accurately entering order details, coordinating with the warehouse team, arranging shipping, and addressing customer inquiries.
- Several accomplishments in this position include improving order accuracy by 35%, streamlining order workflows to reduce processing time by 25%, enhancing customer service resulting in a 20% increase in customer retention, expanding order fulfillment capabilities, and mentoring junior team members to reduce training time for new hires and strengthen the team.
Collections Representative
AUTOSMART
11.2012 - 06.2014
- My role as an auto payment collector involves contacting customers for missed or late payments, negotiating payment plans for those facing financial difficulties, collaborating with collections and legal teams, maintaining payment records, and analyzing trends to improve collection rates.
- Improved collection rates by 12% through proactive outreach and enhanced collection processes
- Reduced delinquency rate by 18% through close monitoring of payment patterns
- Built stronger customer relationships and increased their trust in the company
- Spearheaded the implementation of a new collections management system, resulting in a 30% increase in the efficiency of our collections team
- Mentored and trained junior team members to improve their skills and confidence
Administrative Assistant
McDonald's
05.2006 - 11.2012
- As an administrative assistant at McDonald's, I managed bookkeeping, bank deposits, and inventory. I maintained accurate financial records, ensured timely bank deposits and optimized inventory levels to support the restaurant's operations.
Assistant Manager
McDonald's
05.2005 - 11.2012
- Ran shift consisting of 13 crewmembers to ensure we served quid quality products promptly cashflow product food safety of employees and customers.
Chiropractic Assistant
My Back and Neck Chiropractic
06.1997 - 02.2003
- Help assist patients with rolling tables, etc.
- Answer phone, chat, fax, and call insurance companies
Education
Bachelor's degree - Science Business Administration
Sullivan University
Louisville, KY09-2025
Skills
- Fast learner
- Time Management
- Customer Service
- Business management
- Problem management
- Leadership
- Negotiation
- Organization design
- Communication skills
- Problem-solving
- Time management
- Attention to detail
- Conflict management
- Microsoft Office
- Multitasking
- Teamwork
- Adaptability
- Flexibility
- Initiative
- Patience
- Reliability
- Active listening
- Integrity
- Compliance management
Certification
- Culinary Arts Certification: Level B (Chef Assistant), Whitney M. Young Job Corps, 1998
- Global Workplace Harassment Prevention For Employees, Sullivan University, 2023
- Developing Your Business Ethics, Sullivan University, 2023
- Phlebotomy Certification: American Red Cross, 2024
- Biomedical Certification: American Red Cross, 2024
- Driver's License
Timeline
Phlebotomist
American Red Cross
02.2024 - Current
Team Lead
McDonald's
01.2022 - 08.2022
Order Processor
CorTech Staffing
06.2016 - 04.2017
Collections Representative
AUTOSMART
11.2012 - 06.2014
Administrative Assistant
McDonald's
05.2006 - 11.2012
Assistant Manager
McDonald's
05.2005 - 11.2012
Chiropractic Assistant
My Back and Neck Chiropractic
06.1997 - 02.2003
Bachelor's degree - Science Business Administration
Sullivan University
Awards
Dean's List, 02/28/24, Held a 3.5 or above grade average, Dean's List, 4/30/24, Held a 3.5 or above grade average, Dean's List, 08/12/24, Held a 3.5 or above grade average
Public Service
American Red Cross, Volunteer, 2022, Present, A volunteer at the American Red Cross from 2022 to the present
Assessments
- Workplace safety — Proficient
- March 2020