Ron Harris Jr
Florence
Summary
Dedicated professional with strong customer service and cash handling skills. Experienced in staff training and inventory management, committed to enhancing customer satisfaction and operational efficiency. Results-driven Customer Service Manager with over 13 years of experience. Skilled in effective communication, team leadership, and resolving complex customer issues. Aiming to leverage expertise in training and operational improvements to drive customer engagement.
Overview
17
17
years of professional experience
Work History
Sales Associate
Speedway Gas Station
Florence
05.2022 - Current
- Assisted customers with fuel purchases and product inquiries.
- Maintained cleanliness and organization of sales area and restrooms.
- Processed cash and credit transactions accurately at the register.
- Stocked shelves with merchandise, ensuring availability for customers.
- Monitored inventory levels, reporting low stock to management promptly.
- Provided excellent customer service, resolving issues efficiently and courteously.
- Promoted store loyalty programs to increase customer engagement and retention.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
Lead Customer Service Manager
Guitar Center
Florence
02.2009 - 05.2022
- Led customer service team to enhance support and satisfaction levels.
- Implemented policies to improve operational efficiency and service quality.
- Collaborated with sales teams to address customer inquiries effectively.
- Monitored service metrics to identify areas for improvement and training needs.
- Resolved complex customer issues through effective communication and problem-solving.
- Maintained knowledge of product offerings to assist customers with expert advice.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
Lloyd High School
Erlanger, KY06-1988
Skills
- Customer service
- Point-of-sale systems
- Cash handling
- Inventory management
- Staff training
- Customer relationship management
- Problem solving
- Effective communication
- Conflict resolution
- Listening skills
Timeline
Sales Associate
Speedway Gas Station
05.2022 - Current
Lead Customer Service Manager
Guitar Center
02.2009 - 05.2022
High School Diploma -
Lloyd High School