RONALD JONES II
Louisville
Summary
Responsive team leader with strong Leadership background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Detailed professional striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer concerns.
Overview
16
16
years of professional experience
Work History
Retail Store Manager
AT&T
11.2020 - Current
- Facilitated achievement of sales goals by implementing effective coaching techniques and performance management strategies.
- Analyzed KPI data to foster team growth and refine account management approaches.
- Developed and implemented a sales plan aimed at achieving business objectives for account acquisition and profitability.
- Facilitated staff selection, development, and deployment processes to ensure alignment with strategic goals.
Retail Store Manager
RXP Wireless/ Verizon
11.2019 - 11.2020
- Commended for ability to cultivate a positive work environment that inspires both management and hourly staff.
- Facilitated candidate interviews to identify suitable hires. Contributed to hiring decisions by assessing applicant qualifications. Mentored new employees on job responsibilities and expectations.
- Resolved customer complaints through strategic problem-solving to maintain high levels of customer satisfaction.
- Implemented proactive strategies to drive a 300% year-over-year increase in sales, focusing on consumer demand responsiveness and team motivation.
- Executed strategic transformation of underperforming store to enhance operational efficiency and staff performance.
- Reorganized departmental frameworks to support enhanced sales performance and improve customer service efficiency.
- Facilitated professional growth for entry-level associates, preparing them for advancement into leadership.
Retail Store Manager
Amtel/T-Mobile
07.2019 - 11.2019
- Recognized for excellence in building and motivating management and hourly teams.
- Reversed poor performing store by revising systems, processes, training programs, and personnel.
- Advanced store sales position, restructuring departments and modeling customer service techniques to employees.
- Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers.
- Interviewed applicants for employment, made hiring decisions, and trained new staff in job functions.
Best Buy Mobile manager
Best Buy
07.2009 - 07.2019
- Leveraged KPI data to develop team members and improve account management strategies.
- Implemented comprehensive sales plan to meet overall business objectives for account acquisition, revenue, and margin.
- Selected, developed, and deployed staff to effectively meet territory objectives.
- Taught the sales team how to connect with customers and build long-term, productive relationships.
- Established ambitious quotas and helped each team member implement personalized plan to achieve targets.
- Resolved customer complaints regarding sales and service.
- Handled performance management and compensation decisions to effectively recognize and motivate employees.
Education
High School Diploma - undefined
Eastern High school
Louisville, KY05.2009
Skills
- Cultivated and strengthened professional relationships to enhance collaboration
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Collaborated with team members to improve service delivery
- Assisted teams in developing collaborative strategies to enhance productivity Supported leadership initiatives to foster a positive team environment Contributed to team meetings to share ideas and improve communication
- Facilitated training and development initiatives to enhance employee skills and performance
- Oversaw profit and loss management to ensure financial stability and growth
- Facilitated conflict resolution processes to enhance team collaboration
- Oversaw performance management processes to enhance team productivity
- Drove revenue growth through strategic market analysis and targeted initiatives
- Directed operations management initiatives to enhance efficiency and productivity
Timeline
Retail Store Manager
AT&T
11.2020 - Current
Retail Store Manager
RXP Wireless/ Verizon
11.2019 - 11.2020
Retail Store Manager
Amtel/T-Mobile
07.2019 - 11.2019
Best Buy Mobile manager
Best Buy
07.2009 - 07.2019
High School Diploma - undefined
Eastern High school