Summary
Overview
Work History
Education
Skills
Timeline
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Ronda Longmire

Burnside

Summary

Dynamic HIM Technician at LCRH with expertise in HIPAA compliance and medical record management. Proven track record in enhancing patient data accuracy and fostering team collaboration. Skilled in utilizing ICD-10 coding to improve record retrieval efficiency, while delivering exceptional customer service and training staff on new software platforms.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Skybridge Americas
01.2019 - 09.2022
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

HIM Technician

LCRH
09.2022 - 2024
  • Assisted with staff training on new software platforms and coding updates, fostering an environment of continuous learning among team members.
  • Increased efficiency in record retrieval by utilizing ICD-10 coding and classification systems effectively.
  • Assisted with the development and maintenance of a comprehensive disaster recovery plan to protect vital health information in case of emergencies or system failures.
  • Maintained HIPAA compliance with strict adherence to confidentiality guidelines for all patient information.
  • Ensured timely processing of medical records for optimal patient care and facility efficiency.
  • Effectively utilized statistical data analysis tools and techniques to generate meaningful reports for upper management regarding key performance indicators within the HIM department.
  • Collaborated with interdisciplinary teams to enhance communication, promoting a seamless flow of health information between departments.
  • Provided exceptional customer service, addressing inquiries from patients, insurance companies, and other stakeholders promptly and professionally.
  • Spearheaded initiatives aimed at improving overall patient satisfaction by addressing concerns related to access, accuracy, and timeliness of personal health information.
  • Enhanced patient data accuracy by diligently reviewing and validating medical records.
  • Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
  • Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
  • Catalogued patient data in clinical databases and registries according to regulatory practices.
  • Secured confidential patient information from unauthorized access.
  • Retrieved medical data for physicians and patients.
  • Upheld HIPAA regulations and standards for protecting patient information.

Customer Service Representative

Senture
01.2019 - 09.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Communications

Southwestern
Somerset, KY
05.2020

Skills

  • Release of information
  • HIPAA compliance
  • Medical record management
  • Clinical documentation
  • Patient registration
  • Document scanning

Timeline

HIM Technician

LCRH
09.2022 - 2024

Customer Service Representative

Skybridge Americas
01.2019 - 09.2022

Customer Service Representative

Senture
01.2019 - 09.2022

Communications

Southwestern

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Ronda Longmire