Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosa Sparks

Grayson

Summary

Dynamic and dedicated professional with extensive experience in customer service at Wendy's and Burger King. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in cash handling and food preparation, consistently recognized for improving operational efficiency and maintaining high standards of cleanliness and safety.

Overview

2026
2026
years of professional experience

Work History

Crew Member

Wendys Restaurant

Crew Member

McDonald's

Crew Member

Burger King
05.2025 - 06.2025
  • Prepared and served food items according to health and safety standards.
  • Maintained cleanliness of dining area, kitchen, and equipment.
  • Assisted team in achieving operational efficiency during peak hours.
  • Engaged with customers, addressing inquiries and resolving issues promptly.
  • Operated cash register, processing transactions accurately and efficiently.
  • Supported inventory management by restocking supplies as needed.
  • Trained new crew members on procedures and customer service standards.
  • Collaborated with team to ensure smooth workflow and timely service delivery.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Assisted in menu development by providing feedback on popular items and customer preferences.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Prepared salads, soups and sandwiches for customers.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Completed milkshakes and ice cream desserts for customers.
  • Brewed coffee and tea and changed out drink station syrups.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Increased sales of promotional items by effectively communicating benefits and specials to customers.
  • Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Improved team morale, leading to increased productivity and reduced turnover.

CNA

Vanceburg Rehabilitation Center
10.2020 - 12.2020

I took care of the elderly. I was to wash them, feed them, and take care of all their needs.

  • Assisted residents with daily living activities to enhance comfort and independence.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Maintained cleanliness and organization of resident rooms to ensure a safe environment.
  • Collaborated with healthcare team to develop personalized care plans for residents.
  • Provided emotional support and companionship to residents, fostering a positive atmosphere.
  • Documented patient care activities accurately in electronic health records for continuity of care.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Supported needs of Number+ residents under long-term care.
  • Transported patients between rooms and appointments or testing locations.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Followed directions of licensed nurses to administer medications and treatments.

Education

High School Diploma -

Lewis County High School
Vanceburg, KY
05.2018

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Self-discipline
  • Interactive communication skills
  • Flexible schedule
  • Safe food handling
  • Integrity and honesty
  • Safety awareness
  • Initiative and Self-motivation
  • Basic math
  • Verbal and written communication
  • Leadership qualities
  • Drive-thru operations
  • Food preparation
  • Heavy lifting
  • Learning agility
  • Crew leadership
  • Safety
  • Resilience and persistence
  • Hospitality service expertise
  • Valid Driver's license
  • Performance improvement
  • Menu memorization
  • Positive company representation
  • Beverage preparation
  • Assertiveness
  • Housekeeping
  • Willingness to learn
  • Workplace safety
  • Table setting
  • Workplace efficiency
  • Sanitizing
  • Team player
  • Cleaning and organization
  • Dependable and cooperative

Timeline

Crew Member

Burger King
05.2025 - 06.2025

CNA

Vanceburg Rehabilitation Center
10.2020 - 12.2020

Crew Member

Wendys Restaurant

Crew Member

McDonald's

High School Diploma -

Lewis County High School
Rosa Sparks