Rosane O. Llewellyn
92 Steppingstone Dr. Frank Sound, Grand Cayman
Summary
Friendly and dedicated professional with experience as an Independent Travel Advisor, passionate about helping guests plan and enjoy smooth, stress-free stays. Skilled in online booking systems, handling reservations, and providing personalized customer service. Known for being reliable, approachable, and detail-oriented, with a genuine love for hospitality and creating positive guest experiences. Excited to bring enthusiasm and care to a Hotel Reservations Agent role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Independent Travel Advisor -ITA
Part Time
01.2023 - Current
- Managed client inquiries, providing timely responses and resolving issues to maintain satisfaction.
- Utilized booking software to secure reservations efficiently while adhering to Host Agency policies.
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Receiving Associate
Fosters Republix
09.2018 - 11.2021
- Managed workflow within the receiving area, optimizing space utilization and organization.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, during the receiving process.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Facilitated smooth transitions between shifts with clear communication regarding completed tasks, outstanding responsibilities, or notable issues within the receiving department.
- Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.
- Enhanced warehouse efficiency by accurately processing incoming Vendor, Warehouse deliveries and promptly updating inventory records.
- Recorded regular progress and issues with products.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Merchandise Associate Grocery
Fosters Republix
11.2016 - 11.2021
- Transported merchandise to sales floor and restocked shelves, racks.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Monitor and manage daily and weekly vendor orders to maintain product availability and meet customer demand efficiently.
Education
John Gray High School
George Town, Cayman Islands06-2010
Workshop Training -
Passport2Success
George Town, Cayman Islands01-2013
Workshop Training -
Ready2work
George Town, Cayman Islands01-2014
Skills
- Microsoft office
- Excellent customer service
- Time management
- Familiar with major online booking systems (such as Bookingcom, Expedia, and Priceline)
- Attention to detail
- Multitasking
- Verbal and written communication
Certification
- Customer Service, Pride - 2012
Timeline
Independent Travel Advisor -ITA
Part Time
01.2023 - Current
Receiving Associate
Fosters Republix
09.2018 - 11.2021
Merchandise Associate Grocery
Fosters Republix
11.2016 - 11.2021
John Gray High School
Workshop Training -
Passport2Success
Workshop Training -
Ready2work