Lyannis Ortiz Rosario
Fort Campbell North
Summary
Results-driven and detail-oriented Certified Ethical Hacker (DoD 8140) with experience in drafting technical documentation through comprehensive information gathering and assessment. Demonstrated ability to maintain field-related policies to ensure regulatory compliance and adherence to standards. Holds a bachelor’s degree in Comparative Literature, with interdisciplinary experience in critical analysis and research. Strong understanding of network fundamentals, protocols, and cybersecurity tools. Proficient in basic network configurations, hardware installation, monitoring, and producing detailed reports in alignment with best practices and DoD standards. Eager to contribute analytical and technical skills to strengthen organizational security.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Laundry Room Attendant
CSC ServiceWorks, Inc.
07.2021 - 09.2025
- Conducted basic troubleshooting and resolved minor mechanical issues to minimize equipment downtime.
- Assisted customers with operating laundry machines, addressing questions and concerns to ensure a positive user experience.
- Ensured machines were cleaned thoroughly, including lint removal, surface sanitization, and inspection of internal components for proper operation.
- Maintained detailed records of machine maintenance schedules and performed upkeep tasks as required.
- Adhered to safety protocols while handling cleaning chemicals and tools to ensure a safe and compliant work environment.
Independent Writing Guide and Editor
Self-employed
01.2021 - 10.2024
- Guided a master's student specializing in Civil Engineering and Policy to successfully develop a high-quality thesis on complex engineering and policy issues..
- Conducted in-depth research and analysis of relevant policies, regulations, and frameworks to support thesis arguments and recommendations.
- Edited and proofread all drafts to ensure clarity, conciseness, and adherence to academic standards, effectively transforming technical concepts into accessible content.
- Collaborated with the student to integrate IT-related components, such as technology-driven policy frameworks and digital tools, into their work.
Repair Technician/Sales Clerk
Military Mobile
08.2021 - 07.2022
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
- Enhanced customer service experience by acting quickly and making decisions on the most appropriate resolution at the time
- Demonstrated strong communication skills and flow control while interacting with diverse clients, building rapport that facilitated successful transactions.
Education
Bachelor of Arts - Comparative Literature
University of Puerto Rico At Mayaguez
Puerto Rico06.2020
Skills
- Effective Communication: Able to present complex information in a clear, concise, and audience-appropriate manner Active listening; strong listening and interviewing skills
- Technical Writing: Skilled in drafting, editing, and proofreading source documentation; skilled in producing high-quality documentation, written clearly, concisely, and accurately, ensuring compliance with established standards and frameworks
- Collaboration: Excellent interpersonal skills Adept working with subject matter experts (SMEs) to gather input and translate insights into actionable documents
- IT Policy & Compliance: Familiarity with FISMA Current on IT emerging technologies, methods, and management, and how it relates to BPR Proficient in verifying documentation on policies for accuracy, completeness, and alignment with regulatory requirements for federal IT
- Cybersecurity: Certified Ethical Hacker (CEH DoD 8140); vulnerability assessment, penetration testing; familiarity with cybersecurity framework NIST ISO 27001, and security policy development
- Networking: Proficient in network design, configurations, frameworks (TC/IP, OSI), protocols, subnetting, virtualization; proficient at monitoring network traffic and analyzing data Currently pursuing CompTIA Network, Security certification
- Tools & Platforms: Wireshark, Nmap, VMs, Parrot OS, Linux
Certification
- CEH [DOD 8140 (IAT Level II-II)]. 04/19/22, 05/19/25
- Continuing Professional Education - EC-Council (currently)
Other:
- CompTIA Network+ 2/2024 - Current
- CPent | [Certificate Number 671373], 4/9/2022 - 4/2/2023
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Repair Technician/Sales Clerk
Military Mobile
08.2021 - 07.2022
Laundry Room Attendant
CSC ServiceWorks, Inc.
07.2021 - 09.2025
Independent Writing Guide and Editor
Self-employed
01.2021 - 10.2024
Bachelor of Arts - Comparative Literature
University of Puerto Rico At Mayaguez