Rose O'Donnell
Frankfort,KY
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position who is dependable at managing multiple priorities with a positive attitude and is a detail-oriented team player ready to help achieve company goals.
Overview
29
29
years of professional experience
Work History
Telephone Interviewer
Dynata
5040 Addison Cir Suite 300, Addison Tx
03.2024 - Current
- Worked from home
- Gathered data and insights from participants during telephone interviews.
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Documented records of call information.
- Handled sensitive information with discretion, adhering to confidentiality requirements and protecting respondent privacy.
- Assisted in the development of interviewer training materials, leading to improved interviewing techniques amongst colleagues.
- Administered phone interviews to survey participants.
LPN Charge Nurse
Gillette Nursing Home
08.1995 - 11.2020
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
- Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity.
- Promoted patient independence by teaching self-care skills and explaining conditions and medications.
- Managed daily staff assignments and patient scheduling to guarantee clinic coverage and flow.
- Updated patient medical records with services provided, health conditions, and response to treatments using charting software
- Coordinated patient transfers to other facilities
- Monitored patient health conditions to report changes to the assigned physician
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms,
Education
Nursing
Choffin Career And Technical Center
05.1983
High School Diploma -
Brookfield High School
05.1974
Skills
- Telephone Etiquette, Scheduling, Quicken Books, Open and Microsoft Office, Proofreading, Research,, Verbal and Written Communication skills, Three-way conference calls Customer service Problem-solving skills, and Time Management
Timeline
Telephone Interviewer
Dynata
03.2024 - Current
LPN Charge Nurse
Gillette Nursing Home
08.1995 - 11.2020
Nursing
Choffin Career And Technical Center
High School Diploma -
Brookfield High School