Roseanna Thompson
George Town,Grand Cayman, Cayman Islands, Prospect
Summary
Customer Service Skills with almost 4 years of experience in telephone customer service, including sales, booking and customer care. Aiming to use my proven skills to effectively fill managerial role in your department. Reliable and organized professional with extensive customer service experience. Proven track record of providing exceptional service to all customers. Possesses excellent communication and problem-solving skills. Committed to delivering quality service and providing a positive customer experience. Motivated professional with experience in customer service and hospitality. Adept at dealing with customer inquiries, resolving problems, and managing reservations and payments. Possesses excellent communication and organizational skills, with a commitment to providing exceptional customer service. Enthusiastic Teller adept at accurately processing a wide range of financial transactions and providing knowledgeable customer service. Possesses strong organizational and problem-solving skills. Experienced sales and service professional experienced in environments. Multitasking in fast-paced environments to provide information, sell tickets, and document changes with accuracy and speed.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Ticket Agent
BrownSugar Tours
06.2023 - Current
- Contacted customers about changes to itinerary and location for assistance.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Assisted customers with ticketing inquiries and purchase of tickets.
- Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.
- Performed cashier duties such as handling payments by credit cards, checks or cash.
Front Desk Agent
Morrits Tortuga Club Resort
11.2022 - 06.2023
- Payments, issuing room keys, and directing guests to rooms
- Provided excellent customer service while upholding company policies.
- Assisted guests at check-in, providing information on various services within hotel.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Kept records of room availability and guest accounts, manually or using computers.
- Computed bills, collected payments and made change for guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Managed cash drawer responsibly throughout shift.
- Provided information about hotel amenities, services, and local attractions.
Tour Guide
Anchor Tours
06.2022 - 10.2022
- Followed safety protocols at all times while guiding guests through the tour areas.
- Showed audiovisual presentations and explained establishment processes and operations at tour sites.
- Developed guest relationships to achieve high level of satisfaction.
- Navigated through diverse weather conditions and environments to deliver tours without compromising quality or safety.
- Organized and conducted daily tours for groups of up to 30 people.
- Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
- Managed bookings, reservations and payments for tours.
- Greeted and registered visitors, issuing required identification badges or safety devices.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
Cashier
Reflections Liquor 4 Less
George Town, Cayman Islands
05.2021 - 05.2022
- Performed opening and closing procedures, such as counting cash register.
- Scanned items and checked pricing on cash register for accuracy.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Used suggestive selling techniques to promote add-on sales.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Welcomed customers, offering assistance to help find store items.
- Answered phone calls to assist customers with questions and orders.
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Cashier
Fosters
01.2020 - 09.2020
- Scanned items and checked pricing on cash register for accuracy.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Welcomed customers, offering assistance to help find store items.
- Adhered to social distancing protocols and wore mask or face shield.
Tourism Ambassador
CIAA / Rosey Concierge Services
08.2019 - 01.2020
- Assisted Arrival and Departure Guests with immigration lines and customer
- Prepared or edited employee newsletters or stockholders' reports for internal or external audiences.
- Prepared or delivered speeches to further public relations objectives.
- Organized and coordinated high-level diplomatic visits and delegations.
- Arranged public appearances, contests or exhibits for clients to increase product or service awareness or promote goodwill.
- Developed plans or materials to communicate organizational activities beneficial to environment, public safety or other important social issues.
- Greeted and welcomed international dignitaries to events, meetings and conferences.
- Conferred with production or support personnel to produce or coordinate advertisements or promotions.
Cashier
Auto Spa
04.2016 - 05.2016
- Assisted customers with account updates, new service additions and
- Greeted customers and answered any questions they had about the store's products and services.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Learned roles of other departments to provide coverage and keep store operational.
- Welcomed customers, offering assistance to help find store items.
Education
High School Diploma -
Clifton Hunter High School
North Side06.2018
High School Diploma -
John Gray High School
George Town06.2012
Skills
- Automated telephone systems
- Safety and security procedures
- Registration processing
- Information Protection
- Greeting Guest With the Respect they deserve
- Doing work in a timely manner
- Reservation management
- Data entry
- POS systems
- Customer Service-oriented
- Cash handling experience
- Information assistance
- Strong interpersonal skills
Certification
Customer Service Certificate, UCCI, 3 Week Course
References
Denise Solomon, HR Manager, Morritts Tortuga Club, (345) 939-2064, Dbrown-Solomon@morritts.com, My Previous HR Manager
Timeline
Ticket Agent
BrownSugar Tours
06.2023 - Current
Front Desk Agent
Morrits Tortuga Club Resort
11.2022 - 06.2023
Tour Guide
Anchor Tours
06.2022 - 10.2022
Cashier
Reflections Liquor 4 Less
05.2021 - 05.2022
Cashier
Fosters
01.2020 - 09.2020
Tourism Ambassador
CIAA / Rosey Concierge Services
08.2019 - 01.2020
Cashier
Auto Spa
04.2016 - 05.2016
High School Diploma -
Clifton Hunter High School
High School Diploma -
John Gray High School
Similar Profiles
Georgia TaylorGeorgia Taylor
Restaurant Waitress at Brownsugar RestaurantRestaurant Waitress at Brownsugar Restaurant
BASID HAMDULEBASID HAMDULE
Head of Operations at NABA TOURS LLC / NABA TOURS HOLIDAYS LLPHead of Operations at NABA TOURS LLC / NABA TOURS HOLIDAYS LLP
Mahmoud TaherMahmoud Taher
German Tour Guide at Welcome Tours (Kouni Zurich)- National Travel Service - Classic ToursGerman Tour Guide at Welcome Tours (Kouni Zurich)- National Travel Service - Classic Tours