ROSHI DAWKINS
George Town
Summary
Accomplished professional with extensive experience in Airport Duty Free retail and wholesale sectors, specializing in leading and optimizing multi-store operations for duty-free and duty-paid outlets. Demonstrated expertise in driving commercial success and enhancing customer experiences through strategic initiatives and innovative solutions. Proven leader adept at managing and motivating teams to achieve organizational goals and uphold exceptional service standards. Successful in overseeing operations generating USD $10M in annual revenue, consistently improving profitability and operational efficiency.
Overview
15
15
years of professional experience
Work History
Store Lead (Manager)
GCM Airport Duty Free, Tortuga Rum Co
Grand Cayman
06.2022 - Current
- Oversaw and led the sales team within the assigned sales channel, including 2 stores and special events.
- Directed a team of 6, achieving an annual turnover of USD$18 million.
- Successes include YOY 13% sales growth.
- Category and range planning.
- Met and exceeded sales targets as defined in the annual operating budget, providing regular progress reports.
- Ensured the sales channel was adequately stocked and supplied at all times.
- Successfully managed stock shrinkage to 0.5% of total sales.
- Maintained excellent relationships with Airport Management and other stakeholders.
- Addressed customer inquiries and resolved complaints to maintain high customer satisfaction.
- Developed and implemented merchandising displays and promotional materials.
- Managed inventory for the sales channel, ensuring optimal stock levels.
- Assisted with store planogram implementation and resets.
- Responded to store demands and kept senior management informed of trends and needs.
- Monitored competitor activity and provided feedback to improve strategic planning.
Supervisor
AZZIP LTD. T/A PIZZA HUT
Grand Cayman
04.2017 - 06.2022
- Managing the day-to-day activities of the team. Managed product selection, merchandising, and inventory control to optimize sales.
- Motivating the team to achieve the company goals, Delegating tasks to team members. Do daily food safety temperature check
- Monitored sales and labor costs to ensure department profitability. Provided feedback and guidance to staff, fostering a positive and productive work environment.
- Conducted regular training sessions on food safety protocols and company policies.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Team Leader
MagaMart Supermarket
JAMAICA
01.2016 - 01.2017
- To select, obtain and merchandise products.
- Giving feedback. Supervise department staff to meet objective for sale.
- Margin labor cost and customer service. Ensure that the department contributes to the financial best interest of the store.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Tax Administrative Officer
The Government of Jamaica
Jamaica
01.2012 - 01.2016
- Collecting Taxes: Collecting various forms of taxes, such as income tax, corporate tax, value- added tax (VAT), and property tax.
- Processing Tax Returns: Receiving, processing, and verifying tax returns submitted by individuals and businesses.
- Issuing Tax Refunds: Processing and issuing refunds for overpaid taxes.
- Providing Information: Offering guidance and information to taxpayers regarding tax obligations, filing processes, and deadlines.
- Collaborated with cross-functional teams to streamline operational workflows and improve efficiency.
Sales Specialist
Digicel Telecoms
Jamaica
01.2011 - 01.2012
- Served existing accounts. Demonstrating and presenting products to clients, Identifying the most important sales Kips, Monitoring market trends and competitive activities.
- Obtained orders and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
- Fostered relationships with key clients to drive repeat business and loyalty.
Education
Associate’s Degree - Business Administration and Management, General
University of the Commonwealth Caribbean (UCC)
Jamaica undefined
Bethel Collage CXC
01-2010
Skills
- Leadership and Management: Demonstrated expertise in leading and developing teams, ensuring alignment with organizational goals
- Critical Thinking and Problem Solving: Exceptional analytical skills for efficient issue resolution and decision-making
- Customer Service Excellence: Dedicated to delivering superior customer experiences
- Communication: Strong oral and written communication skills, adept at conveying information clearly and effectively
- Team Collaboration: Proficient in fostering teamwork and collaboration among staff
- Technical Proficiency: Skilled in Microsoft Office Suite (Word, Teams, Excel, PowerPoint, Power Bi), EPOS systems
- Professionalism: Upholds high standards of professionalism and integrity in all tasks
- Trained Mediator: Certified in mediation, adept at conflict resolution and negotiation
References
To be provided upon request.
Languages
Spanish
Intermediate (B1)
Timeline
Store Lead (Manager)
GCM Airport Duty Free, Tortuga Rum Co
06.2022 - Current
Supervisor
AZZIP LTD. T/A PIZZA HUT
04.2017 - 06.2022
Team Leader
MagaMart Supermarket
01.2016 - 01.2017
Tax Administrative Officer
The Government of Jamaica
01.2012 - 01.2016
Sales Specialist
Digicel Telecoms
01.2011 - 01.2012
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Bethel Collage CXC
Associate’s Degree - Business Administration and Management, General
University of the Commonwealth Caribbean (UCC)