Ross Smith

Squad City Parts Operations Supervisor

Geek

01.2012 - 01.2016

I managed the Parts Receiving operations for iPod and iPad parts-inventory
This processed involved receiving 10,000-12,000 parts per month and required that parts shipments were inspected for damages and signed off for before receiving parts into our inventory systems
Once I took over the parts operations, I made improvements to the area that allowed for a more efficient process that reduced the time to receive parts by 18% and allowed production teams to have an increase of 7% in overall production by preventing parts shortages
This improvement allowed for increase in profitability by 5%
I oversaw the parts ordering and fulfillment
I redesigned these processes to ensure that inventory could be tracked and monitored throughout the parts lifecycle to 1, ensure that parts leakage was reduced to a minimum, and two to be able to actually forecast the parts need for the iPod and iPad repair production operation
The new fulfilment system reduced parts leakage from an average of 20% per month, or around 22,00 missing parts per month, to around .015% or roughly 165 parts per month at an average parts cost $30 per part
This reduced overall production cost per month by $61,000
I created a Demand Planning and forecast parts system
This system allowed me to analyze parts consumption rates by individual part numbers
I would use the data that came from the parts ordering and fulfillment system to create a formula that would allow to track parts usage by taking looking at parts ordered by part number and then adding DOA rates of part number, then subtracting that part number by parts cancellation and return back into inventory
This would give us parts usage rate per day which I could then forecast my needs and keep a 4–6-week inventory on hand to ensure that production was never halted due to parts shortages
This forecasting system allowed us to reduce our parts inventory on hand by roughly 50,000 parts or roughly around $1,500,000 million dollars, as less parts where needed to maintain operations
I redesigned the parts inventory team and added an additional three people to the inventory and added Parts leakage to their assigned duties
The previous inventory team responsibilities only required those team members to add parts in our system to a bin location
I added the responsibility to verify part quantity of every bin after parts were added to a bin location to make sure that the parts quantity in the bin location matched the physical count in the bin
Any variances were placed into a parts leakage report that was updated daily by the team leader responsible for the parts inventory/leakage team and then parts leakage agents were sent to investigate and locate parts
This redesign and creation of a parts leakage team firstly resolved an absence of parts from a total of 15% missing parts inventory too less then a .01% of inventory missing parts per year, a cost savings of $787,500, and secondly, creating parts leakage reports that would track down missing parts and generating parts leakage reports for the individuals responsible for the missing parts
These reports created accountability for parts inventory issues throughout the entire parts lifecycle which further reduced operations cost
I Managed the core processing and DOA processing to ensure that all core parts where processed and disposed of properly to ensure that all environmental laws and regulations were followed and DOA rates where properly accounted for and addressed
The core process allowed for us to generate an average of $10,000 per shipment at 4 core shipments per month
I redesigned the DOA parts process where DOA were processed into a shipment with a list of DOA reasons so vendors could analyze that data and communicate back to their manufactures the issues we where facing
This reduced DOA rates from an average 15% down to an average of 3% reducing parts processing cost by roughly $9,000 per month in labor and shipping expenses and improved parts quality reduced production cost roughly $22,000 per month in labor cost and having to repair a unit for a second time
I improved and maintained good relations with all parts vendors that were used to supply us with parts for our parts operations
I effectively communicated and addressed issues that we faced with parts quality, parts usage needs, and parts returns that where beneficial for all parties involved
I did this by providing data and setting up meetings each week with all vendors at the beginning, middle, and end of the week
These meetings allowed us to stay in communication with one another and to be able to communicate any issues that needed to be addressed, while more importantly allowing us to set goals for each other and keep one another accountable to reach our goals
This led to better parts quality, documenting all necessary procedures for parts returns and payments for parts, and led to a better parts process lifecycle
Under my leadership of the parts operation for iPod and iPad repair became more efficient and profitable
I improved processes, redesigned entire operational layouts, and created and established reporting systems that created an environment of not only accountability but structure that could be understood by all parties involved
This ultimately led to a more efficient and profitable operation as the cost savings to the operations from my plans and systems saved the operation roughly $3,000,000 per year from the previous parts operational design.

Summary

Overview

Work History

Assembly Line Worker

Squad City Parts Operations Supervisor

Education

Bachelor of Science - Cyber Security Management

Bachelor of Arts - Business

Skills

Timeline

Assembly Line Worker

Squad City Parts Operations Supervisor

Bachelor of Science - Cyber Security Management

Bachelor of Arts - Business

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