ROWDY GRAY
Florence
Summary
Results-driven Operations Leader with 14+ years of experience optimizing warehouse, logistics, and staffing operations. Proven track record supporting high-volume clients including Amazon, Kroger, Levi, and multiple national logistics providers. Skilled in workforce management, client relationships, operational execution, safety, and process improvement. Recognized for driving measurable improvements in productivity, retention, and customer satisfaction while recovering lost clients and generating significant billable hours.
Overview
19
19
years of professional experience
Work History
Regional Operations Manager
Surge Staffing
01.2025 - Current
- Lead operations across multiple logistics and fulfillment locations, ensuring staffing alignment, warehouse support, and daily execution.
- Strengthen client relationships and grow accounts into full-service partnerships through consistent results and proactive communication.
- Won back multiple lost clients, resulting in tens of thousands of billable hours and restored revenue streams.
- Conduct daily stand-ups and weekly operational reviews for KPIs, invoices, claims, and staffing needs.
- Oversee recruiting, onboarding, and retention to maintain coverage, compliance, safety, and productivity.
- Manage controllable P&L; categories including warehouse labor, supplies, uniforms, travel, and uncollected debt.
- Perform on-site reviews and field support to validate training and ensure client satisfaction.
- Document weekly recaps including performance summaries, staffing updates, invoice status, and client feedback.
- Ensure policy adherence while developing new leaders and holding teams accountable.
Branch Manager
Surge Staffing
12.2024 - 01.2025
- Oversaw branch operations, account management, and staffing fulfillment for logistics clients.
- Improved performance through coaching, daily oversight, and strong client communication.
- Supported hiring, onboarding, and associate placement to meet operational demands.
Client Manager
Surge Staffing
10.2024 - 12.2024
- Managed client accounts to ensure alignment with staffing needs and operational goals.
- Built strong client relationships that increased satisfaction and retention.
- Coordinated with recruiting teams to ensure timely and efficient onboarding.
- Used client feedback to improve service delivery and operational strategy.
Self-Employed Trainer
Crane Training & Certification of the Midwest
01.2015 - Current
- Designed and delivered training programs for warehouse supervisors focused on eCommerce fulfillment.
- Developed KPI systems that improved productivity by up to 15%.
- Improved onboarding processes resulting in a 10% increase in retention.
- Identified and resolved OSHA safety and compliance challenges.
Client Services Manager
Kable Staffing
01.2018 - 01.2024
- Supervised staffing and operations for distribution centers ensuring workflow efficiency and OSHA compliance.
- Delivered safety training reducing incident rates by 30%.
- Led onboarding for 400+ associates with an 85% retention rate.
- Implemented improvements increasing throughput by 12%.
Director of Operations
Cortech LLC
01.2014 - 01.2016
- Partnered with Fortune 500 clients such as Amazon and Kroger to develop staffing solutions.
- Oversaw daily operations for 50+ field offices improving multisite efficiency.
- Trained supervisors boosting productivity by 20%.
- Directed budgets and operational metrics while reducing costs by 12%.
Account Manager
Staff Management
01.2007 - 01.2014
- Managed staffing and training for distribution centers supporting eCommerce clients including Amazon and Ryder.
- Recruited and led teams up to 1,200 associates maintaining a 95% fulfillment rate.
- Created incentive programs reducing turnover by 25%.
- Conducted workforce assessments to meet seasonal demand.
Appliance Sales Manager
Lowe’s Home Improvement
01.2011 - 01.2013
- Led appliance department operations, merchandising, and customer experience for a high-volume location.
- Trained associates on product knowledge and sales techniques improving conversions.
- Coordinated with delivery teams ensuring accurate, damage-free fulfillment.
- Managed inventory accuracy, vendor coordination, and promotional setups.
Education
High School Diploma -
Lawrenceburg High School
01.2005
Skills
- Warehouse Management Systems (WMS)
- Operations Optimization
- Staffing & Recruiting
- Employee Development
- Safety Compliance & OSHA Standards
- KPI Development & Execution
- Process Improvement
- Lean Methodologies
- Client Relationship Management
- Cross-Functional Team Leadership
- Customer Service
Timeline
Regional Operations Manager
Surge Staffing
01.2025 - Current
Branch Manager
Surge Staffing
12.2024 - 01.2025
Client Manager
Surge Staffing
10.2024 - 12.2024
Client Services Manager
Kable Staffing
01.2018 - 01.2024
Self-Employed Trainer
Crane Training & Certification of the Midwest
01.2015 - Current
Director of Operations
Cortech LLC
01.2014 - 01.2016
Appliance Sales Manager
Lowe’s Home Improvement
01.2011 - 01.2013
Account Manager
Staff Management
01.2007 - 01.2014
High School Diploma -
Lawrenceburg High School