Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Rowena Angeles

Rowena Angeles

Summary

Dynamic and detail-oriented professional with a strong background in hospitality and caregiving, notably at AAA Caregivers Agency. Proven expertise in guest relations and conflict resolution, ensuring exceptional service delivery. Skilled in sanitization procedures and maintaining high standards, contributing to positive experiences and client satisfaction.

Professional cleaning expert with extensive experience in maintaining high standards of cleanliness and organization. Consistently achieves outstanding results by focusing on thorough cleaning practices and attention to detail, contributing to pleasant environment. Highly reliable team player, adaptable to changing needs, and skilled in communication and time management.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Housekeeping Cleaner / Babysitter / Caregiver

AAA Caregivers Agency
05.2025 - Current
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
  • Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.

Housekeeper

Barrett Desdale
11.2024 - 02.2025
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.

Lead Caregiver/ Certified Medication Technician

Senior Sanctuary Group
08.2023 - 10.2024
  • Maintained strict confidentiality regarding sensitive patient information in compliance with HIPAA regulations and professional ethics..
  • Facilitated smooth transitions between shifts by preparing detailed handover notes outlining critical information about each patient''s status.Supportive 10 residents under long term care.
  • Developed individualized activities to stimulate cognitive function and encourage social interaction among patients with dementia or Alzheimer''s disease.

Senior Financial Sales Advisor

BDO Unibank, BDO Bank Philippines
04.2015 - 02.2023
  • Provided ongoing support to clients during market fluctuations, guiding them through turbulent times and maintaining trust.
  • Expanded the client base by creating targeted marketing campaigns and networking within the industry.
  • Utilized advanced analytical tools to assess risk factors associated with specific investment options, enabling informed decision-making on behalf of clients.

Food and Beverage Attendant

Leylaty Ballrooms , Jeddah, Saudi Arabia
07.2009 - 07.2014
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Assisted with bussing tables and cleaning up spills.

Concierge

The Manila Hotel
06.1999 - 06.2008
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.

Education

Associate of Arts - International Business

International American University
Los Angeles, USA
10-2024

Bachelor of Science - Hotel And Restaurant Management

Sts. John And Paul Colleges
Makati City
06-1999

Skills

  • *Fosse,Opera,Marsha,PMS,Spa
  • Soft,Micros,GXP,Excel,Word
  • Powerpoint, Adobe
  • Guest relations, Strong interpersonal skills
  • Excellent Communicator
  • Handling Financial Transactions
  • Conflict Resolution
  • Travel Arrangements Efficiently
  • Sanitization procedures
  • Luxury Service Expertise
  • Hospitality background
  • Housekeeping
  • Restroom detailing

Accomplishments

  • Earned numerous compliments from other families and clients due to exceptional compassion, reliability, affordable rate, and positive reports.
  • Accomplished opening an Elderly Facility in Las Vegas USA through focus goals and fostering inspiration and motivated teamwork .
  • Consistent Sales Producer ; Qualifying to International Conferences, ( Japan, China, Hongkong, Prague and Paris)

Certification

  • Certified Medication Management , The Bureau of Healthcare Quality & Complianc, Nevada USA

2024 July

  • Project First Line Certificate,Center for Disease Control USA 2023
  • CPR AED Certification, Healthcare Provider , Colorado USA
  • Certified Sales Professiona, BDO Unibank,Philippines

Languages

English
Advanced (C1)
Arabic
Elementary (A2)
French
Beginner (A1)

Timeline

Housekeeping Cleaner / Babysitter / Caregiver

AAA Caregivers Agency
05.2025 - Current

Housekeeper

Barrett Desdale
11.2024 - 02.2025

Lead Caregiver/ Certified Medication Technician

Senior Sanctuary Group
08.2023 - 10.2024

Senior Financial Sales Advisor

BDO Unibank, BDO Bank Philippines
04.2015 - 02.2023

Food and Beverage Attendant

Leylaty Ballrooms , Jeddah, Saudi Arabia
07.2009 - 07.2014

Concierge

The Manila Hotel
06.1999 - 06.2008

Associate of Arts - International Business

International American University

Bachelor of Science - Hotel And Restaurant Management

Sts. John And Paul Colleges

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Rowena Angeles