Fosse, Opera,Marsha,PMS SPA Soft Micros GXP
Rowena C. Angeles
Customer Service
WestBay Road,Grand Cayman
Summary
- Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
8
8
Certifications and Trainings
Work History
Domestic Helper / Housekeeper
Barrett
11.2024 - Current
- Established trust with employers through reliable performance in completing daily tasks efficiently.
- Conducted deep cleaning tasks such as dusting furniture, vacuuming carpets, and mopping floors for an immaculate living space.
- Improved household efficiency by managing daily schedules and organizing appointments.
- Created a welcoming atmosphere for guests by keeping common areas tidy and setting up accommodations
- during their stay if needed.
- Managed laundry services, including washing, drying, folding, and ironing clothing items.
- Managed household finances by maintaining accurate records of expenses and budgeting accordingly.
Certified Medication Technician / Lead Caregiver
Senior Sanctuary Group
08.2023 - 10.2024
- Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
- Supported long term care needs of 10 residents.
- Participated in regular training sessions to stay up-to-date on current medication guidelines, best practices, and regulatory requirements.
- Continuously sought opportunities for personal growth by attending industry conferences and workshops, staying informed about the latest advancements in medication therapy.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Mentored junior caregivers, helping them develop essential skills and confident decision-making abilities in high-pressure situations.
- Handled incoming mail, bills and invoices and completed bookkeeping works.
Certified Medication Technician
Solange Assisted Living
03.2023 - 07.2023
- Supported long term care needs of 10+ Residents.
- Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
- Facilitated seamless pharmacy communications by liaising between pharmacists, physicians, and nursing staff regarding prescription orders and clarifications.
- Assisted in conducting audits on medication administration practices to ensure compliance with regulatory standards and identify areas for improvement.
- Demonstrated excellent time management skills by efficiently completing all assigned tasks within specified deadlines despite high patient volumes or other challenges faced during shifts.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Handled incoming mail, bills,and invoinvoices and completed bookkeeping skills of the facility.
Senior Financial Advisor
BDOLIFE Banc assurance
04.2015 - 02.2023
- Offer life protection to our bank clients ;Belong to Top10 Performers nationwide
- Life policies management and reviews and annual audit of policies to bank clients, documentation and update amendments.
- Providing sales service; Consistent producer sent abroad for international conferences, Adding 50 to 100% growth rate every year on year .
- Built lasting relationships with clients by consistently exceeding expectations in communication, professionalism, and results-driven advice.
- Secured client trust by maintaining strict confidentiality standards and adhering to ethical practices in all interactions.
Food and Beverage Banquet Server
Leylaty Ballrooms and Conference Center
07.2010 - 07.2014
- Serving food and beverage for up to 100 to 400 guests delivering prompt and friendly service.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
Senior Financial Advisor
AXA Life Philippines, Metrobank
06.2006 - 02.2009
- Offer life protection to our valued bank clients ;Belong to Top10 performers Nationwide
- Policy handling and reviews and annual audit of policies of our bank clients
- Providing sales service ; Consistent producer sent abroad for International Conferences
- Sales growth of 80 to 100 percent year on yea; an average of 1000clients per year with 5/10/3 practice everyday.
- Built lasting relationships with clients by consistently exceeding expectations in communication, professionalism, and results-driven advice.
- Secured client trust by maintaining strict confidentiality standards and adhering to ethical practices in all interactions.
Education
Qualified Medication Administration Personnel (QMAP Certification) -
Medication Management Certificate (Lead Caregiver) - undefined
Associate of Science - Business Administration
International American University
10.2024
Bachelor of Science - Hotel and Restaurant Management
Saint Johns and Paul Colleges
06.1999
Travel and Tourism major - Personality Development
Cora Doloroso Career Center
04.1996
Bachelor of Science - Hotel and Restaurant Management
St. Paul College Quezon City
06.1995
Skills
- English
- System Skills
- Fosse, Opera, Marsha, PMS, Spa Soft, Micros, GXP
- Core Competencies
- Good communication skills
- Service Oriented
- Great team player
- High standard of personal presentation and customer service
- Ability to work well within a busy, often fast paced environment
- Keen to learn and develop new skills
- Childcare experience
- Home maintenance
- Grocery shopping
- Bathroom sanitizing
- Cleaning proficiency
- Elderly care
- Cooking expertise
- Laundry management
- Household budgeting
- Meal planning
References
Emilia Santos, Duran, Back of the House Staff, 9284477 -mobile, Seafire- Kimpton Resort and SPA
Training
- August8,2023
- Healthcare Provider CPR / AED BLS and First Aid
- Institute for Medicine, Colorado, USA
- Care for Residents with Alzheimers and other forms of Dementia, Death and Dying process
- Caregiving Training – Caring for group home residents
- Basics of Chronic Illness
- Cultural Competency
- January3,2024
- Project FirstLine
- CDC – USA
- July22,2024
- CPR First Aid Certificate
- Colorado , USA
- January2019
- Certified Financial Planner
- BDO Unibank
- June1999
- Leadership Training / Management
- Kenny Rogers Roasters
Disclaimer
Rowena C. Angeles Applicant’s Signature
Certification
- Medication Management Certificate; The Bureau of HealthCare Quality & Compliance, Nevada, USA [2024 July ]
- Qualified Medication Administration Personnel The Bureau of HealthCare Quality & Compliance, Colorado, USA [ 2023 March]
- Project First Line Certificate, Center for Disease Control , USA
[ April 2023]
- Leadership Training /Management; Kenny Rogers Roasters Philippines [1999 June]
- CPR/AED Certification, Health Care Provider Institute of Medicine, Colorado USA [2023]
- Certified Sales Professional (CSP) BDO,Unibank Philippines
[2019 January]
- Philippines Driver's License No3-12-027491
- ServSafe Food Handler's Certification Leylaty Ballroom Jeddah Saudi Arabia ;[2014 July ]
Accomplishments
- Worked 12 overtime hours during the holiday season at the request of management.
- Promoted to Senior Financial Advisor and Lead Caregiver for exceeding company goals and expectations for [Number] months.
- Cleaned and replenished supplies for up to 10 rooms per shift.
- Achieved A Grade in the facility through effectively helping with the standard of cleanliness and care.
- Documented and resolved complaints which led to accurate medication management.
- Supervised team of 5 staff members.
- Achieved zero guest complaints by completing the back up supplies with accuracy and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Red Cross Philippines
- Pasig Rescue
Quote
"Behind every resumje is a REAL person,with hopes, dreams and family. Never Forget that."
Anonymous
Software
Languages
English
Advanced (C1)
Arabic
Elementary (A2)
Interests
Driving, Crafts, Table skirting , Plating
Websites
Timeline
Domestic Helper / Housekeeper
Barrett
11.2024 - Current
Certified Medication Technician / Lead Caregiver
Senior Sanctuary Group
08.2023 - 10.2024
Certified Medication Technician
Solange Assisted Living
03.2023 - 07.2023
Senior Financial Advisor
BDOLIFE Banc assurance
04.2015 - 02.2023
Food and Beverage Banquet Server
Leylaty Ballrooms and Conference Center
07.2010 - 07.2014
Senior Financial Advisor
AXA Life Philippines, Metrobank
06.2006 - 02.2009
Medication Management Certificate (Lead Caregiver) - undefined
Associate of Science - Business Administration
International American University
Bachelor of Science - Hotel and Restaurant Management
Saint Johns and Paul Colleges
Travel and Tourism major - Personality Development
Cora Doloroso Career Center
Bachelor of Science - Hotel and Restaurant Management
St. Paul College Quezon City
Qualified Medication Administration Personnel (QMAP Certification) -
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