Desired Job Title
Customer Service RepresentativeTeacher's AssistantAssembly Line WorkerWork Type
Full TimeLocation Preference
RemoteOn-SiteLocation: Louisa, KY
Open to relocation: Yes
Open To Work
Roxana Preston
Louisa
Work Preference
Summary
Dynamic customer service representative skilled in conflict resolution and relationship building. Committed to enhancing customer experiences through effective problem-solving and active listening.
Detail-oriented customer service professional with a proven track record in resolving conflicts and improving customer satisfaction. Expertise in utilizing CRM systems to streamline communication and enhance service delivery.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Senture
London, KY
07.2025 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Provided product knowledge to enhance customer understanding and satisfaction.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Adapted to changing environments and learned new systems quickly.
- Responded promptly to customer requests, ensuring timely follow-up actions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Improved resolution time with effective problem-solving for customer complaints.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Teacher's Assistant
Louisa Middle School
Louisa, KY
11.2023 - 07.2025
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported students in understanding curriculum content and enhancing engagement.
- Collaborated with educators to develop individualized learning strategies for diverse learners.
- Organized classroom materials and resources to facilitate effective teaching environments.
- Monitored student progress and provided feedback to enhance academic performance.
- Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
- Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Completed daily reports on attendance and disciplinary performance.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Copied, organized and distributed classroom assignments or other paperwork.
- Mentored and tutored individual students needing additional help.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Handled class records for attendance, assignment grades and course participation scores.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Taught courses under guidance of senior instructors.
- Maintained laboratory safety by demonstrating equipment and techniques.
- Shared important information with students concerning upcoming assignments and tests.
Assembly Line Worker
Sogefi
Prichard, WV
04.2014 - 06.2017
- Operated assembly line machinery to ensure efficient production flow.
- Conducted quality checks on finished products to maintain high standards.
- Collaborated with team members to streamline workflow and reduce downtime.
- Trained new employees on safety protocols and operational procedures.
- Maintained accurate inventory records for materials used in assembly processes.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Identified areas for process improvement, enhancing overall productivity.
- Assisted in troubleshooting equipment issues to minimize production delays.
- Implemented best practices for workplace safety, contributing to a safer environment.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Helped reduce waste by recycling materials when appropriate and disposing of scrap components responsibly.
- Troubleshot assembly line to repair malfunctions and avoid disruptions.
- Maintained open lines of communication with supervisors, providing progress updates regularly while also addressing any concerns surrounding potential roadblocks or challenges faced during the project lifecycle.
- Participated in regular training sessions to stay up-to-date on industry best practices and maintain a high level of expertise in assembly techniques.
- Assisted in inventory management, ensuring adequate supplies were available for efficient production operations.
- Conducted quality assurance inspections on finished components and identified issues.
- Fostered culture of safety and efficiency by leading by example on assembly line.
- Reduced downtime by promptly addressing machine malfunctions and performing basic maintenance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated various machines used in production processes.
- Managed inventory of parts and components.
- Investigated and resolved production issues.
- Developed and implemented process improvement strategies.
- Facilitated collaboration between production and other departments.
- Installed, adjusted and repaired automated machines and robots.
Education
High School Diploma -
Lawrence County High School
Louisa, KY05.2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Call center operations
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Microsoft PowerPoint
- Customer relationship management (CRM)
- Product sales
- Account updating
Languages
English
Full Professional
Timeline
Customer Service Representative
Senture
07.2025 - Current
Teacher's Assistant
Louisa Middle School
11.2023 - 07.2025
Assembly Line Worker
Sogefi
04.2014 - 06.2017
High School Diploma -
Lawrence County High School