RUBY OSBORNE

Louisville

Summary

Detail-oriented professional with a robust foundation in communication, documentation, and customer service. Proven ability to manage high volumes of inquiries while maintaining accurate records and guiding individuals through structured, compliance-driven processes. Holds a Bachelor's degree in English and is committed to lifelong learning. Passionate about contributing to academic environments and supporting student success through strong judgment, ethical standards, and exceptional organizational skills. Dedicated to fostering positive interactions and ensuring seamless experiences for clients, making a valuable asset for entry-level admissions and academic support roles.

Overview

years of professional experience

Work History

TITLE CLERK / TITLE OFFICER

My Financing USA

Louisville, KY

02.2025 - Current

Managed title work processes for transactions in all 50 U.S. states, adapting to unique regulatory requirements and ensuring accuracy in documentation.
Facilitated thorough review and processing of documentation to ensure compliance for transactions ranging from $100,000 to over $1 million.
Maintained exceptional accuracy, achieving approximately a mere 3% rejection rate in title work over a full year
Communicated directly with clients, bank representatives, DMV clerks, and internal teams via phone, email, and text to streamline processes.
Served as the primary point of contact for communication regarding documentation requirements, timelines, and next steps.
Investigated and resolved intricate title issues through comprehensive record review and cross-party coordination.
Utilized computerized file and data management systems to uphold the integrity and accuracy of records.
Analyzed and restructured title processing workflows to achieve significant reductions in turnaround time.

SHIFT SUPERVISOR

Starbucks

01.2019 - 01.2025

Engaged with customers and team members consistently to identify requirements and ensure accurate information dissemination.
Facilitated training and onboarding of new employees, ensuring comprehensive understanding of procedures and workplace expectations.
Handled customer inquiries and concerns, ensuring compliance with company policies to enhance customer satisfaction.
Oversaw scheduling, cash handling, and operational documentation to ensure efficient workflow in a fast-paced environment.
Refined operational workflows to maximize efficiency and output during high-demand periods.
Managed daily store operations by completing opening and closing procedures and reconciling cash registers.
Mediated disputes among team members, promoting a harmonious atmosphere that encourages teamwork.
Cultivated a positive work environment to significantly reduce employee turnover rates.

BOOKSELLER

Barnes & Noble

11.2020 - 12.2020

Cultivated customer relationships through personalized recommendations and exceptional service.
Managed inventory using retail software, ensuring accurate stock levels and efficient replenishment.
Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.

Education

Bachelor of Arts - English

Arizona State University

Tempe, AZ

12-2024

Skills

Customer Communication

Inquiry Follow-Up

Clerical Recordkeeping & Documentation Accuracy

Process Explanation & Form Support

Research & Problem Solving

Data Entry & Information Systems

Compliance Awareness

Time Management

Team Collaboration

Title Processing

Conflict Resolution

Websites

linkedin.com/in/rubyosborne

Timeline