Summary
Overview
Work History
Education
Skills
Timeline
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Ruth Brown

Owensboro

Summary

Dynamic Medicaid Waiver Liaison at Green River Area Development District with proven expertise in customer relationship management and effective communication. Recognized for enhancing processes and ensuring compliance, while fostering strong relationships and advocating for community resources. Adept at problem-solving and maintaining professionalism in high-pressure situations.

Overview

7
7
years of professional experience

Work History

Medicaid Waiver Liaison

Green River Area Development District
Owensboro
09.2018 - 06.2024
  • Identified opportunities for improvement in processes and procedures related to liaison activities.
  • Ensured compliance with relevant legislation when carrying out liaison activities.
  • Maintained up-to-date records of all interactions with customers or clients.
  • Provided advice on best practices, policies and procedures relating to liaising duties.
  • Conducted research into customer needs and preferences in order to develop solutions that meet their requirements.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Collaborated and spoke with entities both inside and outside of the business.
  • Identified needs of customers promptly and efficiently.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Maintained positive working relationship with fellow staff and management.

Assistant Store Manager

Goodwill Inc
Owensboro
09.2017 - 08.2018
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Coached and developed store associates through formal and informal interactions.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.

Education

Paralegal Certification - Paralegal Studies

St. Mary's Law School
San Antonio, TX
03-1992

O Level Art, Home Economics, English Language; CSE Math -

Matthew Arnold Secondary School
United Kingdom
06-1975

Skills

  • Customer relationship management
  • Team leadership
  • Effective communication
  • Active listening
  • Problem solving
  • Assertiveness
  • Verbal and written communication
  • Policies and procedures implementation
  • Community outreach
  • Resource advocacy
  • Resource allocation
  • Attention to detail
  • Professionalism
  • Multitasking capacity
  • Adaptability and flexibility
  • Problem-solving abilities
  • Relationship building
  • Written communication
  • Professional demeanor

Timeline

Medicaid Waiver Liaison

Green River Area Development District
09.2018 - 06.2024

Assistant Store Manager

Goodwill Inc
09.2017 - 08.2018

Paralegal Certification - Paralegal Studies

St. Mary's Law School

O Level Art, Home Economics, English Language; CSE Math -

Matthew Arnold Secondary School

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Ruth Brown