Summary
Overview
Work History
Education
Skills
Timeline
Generic

RYAN AQUINO ZAPLAN

George Town,Grand Cayman Islands

Summary

Food Service Supervisor with extensive experience in team leadership and operations management. Known for maintaining high service standards under pressure and mentoring staff to achieve operational goals. Committed to leveraging an MBA education to drive business growth and enhance team performance. Dynamic Food Service Supervisor with 8 years of leadership experience in high-volume environments. Expertise in team coordination, enhancing customer experience, and training staff to exceed performance standards. Currently pursuing an MBA to further strengthen strategic and operational effectiveness. Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction. Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

Overview

8
8
years of professional experience

Work History

Barista/ Team Leader (Supervisor Role)

The Brew Hut Ltd.
Owen Roberts International Airport, Cayman Islands
03.2019 - Current
  • Supervise and Lead a team in a high- volume environment, ensuring smooth operations
  • Maintained service efficiency during peak hours through effective team coordination
  • Trained and mentored new staff to achieve performance standards
  • Handle customers' concerns and resolve issues professionally
  • Monitor inventory and coordinate stock replenishment
  • Owen Roberts International Airport, Cayman Islands

Food Service Attendant/ Cashier

Hungry Horse Restaurant
Owen Roberts International Airport, Cayman Islands
01.2018 - 01.2019
  • Delivered excellent customer service in a fast-paced setting
  • Managed accurate cash transaction and POS operations
  • Maintained cleanliness and organization of service areas
  • Assisted travelers at Owen Roberts International Airport

Education

Master of Business Administration (MBA) -

University of the People
Pasadena, California, USA
01-2026

Bachelor of Science - Hotel and Restaurant Management

University of Luzon
Philippines
01-2011

Skills

  • Team Leadership
  • Staff Development
  • Operations Management
  • Workflow Management
  • Customer Experience
  • Service Excellence
  • Inventory Control
  • Cost Control
  • Conflict Resolution
  • Problem-Solving
  • Performance Monitoring
  • Coaching
  • Cash Handling
  • POS System
  • Microsoft Excel
  • Microsoft Word
  • Customer service
  • Communication skills
  • Inventory management
  • Cash handling
  • Employee training
  • Team leadership
  • Espresso machine operations
  • Beverage preparation
  • Exceptional customer service
  • Espresso preparation
  • Sales expertise
  • Retail management
  • Coffee brewing
  • POS systems
  • Cleanliness
  • Decision-making
  • Product displays
  • Order taking
  • Menu design

Timeline

Barista/ Team Leader (Supervisor Role)

The Brew Hut Ltd.
03.2019 - Current

Food Service Attendant/ Cashier

Hungry Horse Restaurant
01.2018 - 01.2019

Master of Business Administration (MBA) -

University of the People

Bachelor of Science - Hotel and Restaurant Management

University of Luzon
RYAN AQUINO ZAPLAN