Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ryan Beasley

Winchester,KY

Summary

Versatile Systems Engineer with over 16 years of cross-functional leadership in implementation, validation and deployment of large complex IT systems. Exceptional knowledge of both hardware and software troubleshooting and maintenance . Well-versed in large-scale deployments, migrations and data storage solutions. I excel at repairing faulty hardware, installing new assets and supporting continuous business operations. Highly adaptable to rapidly changing work situations and employee realities. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical support.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Field Service Engineer

University Of Kentucky Healthcare
01.2023 - Current
  • Installing and configuring end-user devices including computers running Windows, Mac OS, and Linux. Setup and troubleshooting of mobile devices, both Android, and iOS, as well as printers, and telephones all in compliance with HIPPA for over 3,000 users at UK Healthcare.
  • Facilitate communication between hospital & office personnel, subcontractors, and patients of UK, making sure all their IT needs are taken care of.
  • Perform onsite and remote installation, modification and maintenance of UK Healthcare systems and equipment, working between 8-20 tickets a day.
  • Used ticketing system ServiceNow to manage and process support actions and requests.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

IT Administrator

Statewide Construction
08.2012 - 01.2023
  • Monitored networks and network devices to resolve technical problems quickly.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Led server infrastructure development, quality assurance, staging and production systems.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Provide 24/7 remote IT support and also perform mechanical repairs that are sent to me via UPS.

Systems Engineer

Best PC
03.2018 - 04.2019
  • Managed clients and was the certified Office 365 specialist for BestPC
  • Worked on location, remotely, and with walk ins and drove daily to client sites when IT issues arose and remedied.
  • Performed root cause analysis of reported issues to decisively discern and enact corrections.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.
  • Optimized networked software and operating systems by applying updates and patches.

Systems Engineer

AFL Network Services
09.2010 - 05.2017
  • Ran Enterprise IT Help Desk for 4,000 employees in 4 countries.
  • Frequently Performed complete start to finish setup and distribution of computers to domain using PXE environment.
  • Provided both local and remote support troubleshoot user issues. Performed mechanical repairs on various kinds of laptops, desktops, and mobile devices.
  • Provided 24 hour remote support 7 days a week.

Education

Some College (No Degree) - Computer Science

University of Kentucky
Lexington, KY

Skills

  • Experienced in server maintenance
  • Implementation of system upgrades
  • Remote system evaluation
  • Technical troubleshooting coordination
  • Customer support professional
  • Collaborative teamwork
  • Hardware troubleshooting
  • User access management
  • Virtualization technologies
  • Active directory

Accomplishments

  • Remotely transitioning Statewide Construction from Office 365 employee work environment over to Buildertrend which is better suited to their contracting business 2022
  • Completed upgrade from Windows 7 to Windows 10 for Statewide Construction’s client desktops remotely 2020
  • Completed enterprise Windows XP to Windows 7 Migration At AFL Network Services for over 1,700 computers 2013-2014
  • Assisted with AFL’s acquisition of Canadian Telco Company ALTA and transitioned them into our network infrastructure 2014

Certification

AWS Certified Solutions Architect - Associate


Microsoft MD-100

Timeline

Field Service Engineer

University Of Kentucky Healthcare
01.2023 - Current

Systems Engineer

Best PC
03.2018 - 04.2019

IT Administrator

Statewide Construction
08.2012 - 01.2023

Systems Engineer

AFL Network Services
09.2010 - 05.2017

Some College (No Degree) - Computer Science

University of Kentucky

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Ryan Beasley