Ryan Hugenberg
Covington
Summary
Dedicated customs agent with service-oriented support of local and international customers. Team-minded and dependable. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customs Brokerage Agent
DHL Express
12.2019 - Current
- Customs Entry Writer A3
- OJT Trainer
- Distro Assistance
- EOS Champion (2 years)
- Military Entry Writer
- US Entries tester/ Mimica Project
Unloader / Jammer
DHL
06.2018 - 12.2019
- Operated pallet jacks and forklifts to aid in safe transport of heavy items.
- Handled packages with care while transporting from truck to loading dock.
- Unloaded packages with care and placed in proper staging area.
- Loaded packages onto pallets and into staging areas as directed.
Technical Support
Citi
04.2016 - 06.2018
ls to make sure all compliance policies are followed.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Managed high levels of call flow and responded to technical support needs.
Education
High School Diploma - undefined
Ludlow High School
Ludlow, Kentucky2008
Skills
Reporting abilities
Documentation skills
Customer support
Dependable and Responsible
Self-Motivated
Timeline
Customs Brokerage Agent
DHL Express
12.2019 - Current
Unloader / Jammer
DHL
06.2018 - 12.2019
Technical Support
Citi
04.2016 - 06.2018
High School Diploma - undefined
Ludlow High School
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