Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Kinser

Louisville

Summary

Dynamic and results-driven professional with experience at UPS and Walmart, excelling in shipping and receiving, merchandise tracking, and customer service. Proven ability to manage tight deadlines while maintaining a safe work environment. Strong communicator with a focus on problem-solving and customer satisfaction, ensuring efficient operations and positive experiences.

Overview

4
4
years of professional experience

Work History

Package Handler

United Parcel Service, UPS
06.2022 - Current
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Managed warehouse operations and verified proper shipment procedures.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Communicated with supervisors about delays or other issues with shipments.
  • Unpacked and repacked items in different quantities and configurations for shipment, working with five government agencies.
  • Verified documentation and condition of freight to assure quality standards were achieved, and avoiding shipping to wrong addresses.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Maintained clean, orderly work environment free of hazards.
  • Drove forklifts, pallet jacks and other equipment to safely to deliver items to destination.

Customer Care Representative

Walmart
08.2021 - 02.2022
  • Logged call information and solutions provided into internal database.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Navigated multiple computer systems and applications to find information.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided backup support for organizational leadership.
  • Promptly responded to inquiries and requests of active customers.
  • Liaised with management teams and other departments to develop solutions and accomplish shared objectives.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, maintaining a safe working environment, and resolving problems swiftly.

Education

Radiography

Jefferson Community And Technical College
Louisville, KY
05-2028

High School Diploma -

Pathfinders School of Innovation
Louisville, KY
04-2022

Skills

  • Shipping and receiving
  • Merchandise tracking
  • Warehouse safety
  • Record keeping
  • Order picking and processing
  • Heavy lifting and fragile item handling
  • Custom order management
  • Call logging, complaint handling
  • Multitasking and organization
  • Inbound customer service
  • Punctuality, reliability, and time management
  • Adaptability and flexibility
  • Email, verbal, and written communication
  • Task prioritization
  • Phone etiquette

Timeline

Package Handler

United Parcel Service, UPS
06.2022 - Current

Customer Care Representative

Walmart
08.2021 - 02.2022

Radiography

Jefferson Community And Technical College

High School Diploma -

Pathfinders School of Innovation

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Ryan Kinser