Ryan Reynolds
Louisville
Summary
Skilled AR Collection Specialist with a solid background in accounts receivable, collections and customer service. Possess strong negotiation skills designed to minimize outstanding debts and resolve disputes. Known for maintaining accuracy in accounting tasks, effectively analyzing data, and improving processes to enhance productivity. Previous work has resulted in improved cash flow, reduced aging of accounts and increased customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
A/R Collection Specialist
Alpha Energy Solutions
Louisville
01.2025 - Current
- Managed customer accounts to ensure timely collection of outstanding payments.
- Communicated with clients regarding payment terms and collection processes.
- Reviewed account statements to identify and resolve discrepancies efficiently.
- Conducted follow-up calls to clients regarding overdue invoices and payment arrangements.
- Negotiated payment arrangements with customers when necessary.
- Worked closely with internal stakeholders such as sales team, finance team, in order to ensure timely collections from clients.
- Maintained accurate records of all collections activities in the database.
- Attended weekly meetings with management in order to discuss strategies for improving collections results.
- Completed day-to-day duties accurately and efficiently.
- Maintained accurate records of transactions and deposit activities.
- Resolved discrepancies in deposit amounts with attention to detail.
- Balanced daily transactions against bank records.
- Entered data into the computer system to update customer accounts.
- Verified cash, checks and other documents for accuracy.
Accounts Receivable Analyst
Eurofins Genomics
Louisville
04.2024 - 12.2024
- Reconciled accounts and resolved discrepancies in customer payments.
- Analyzed aging reports to identify overdue accounts for follow-up.
- Collaborated with cross-functional teams to streamline billing procedures.
- Maintained accurate records of customer transactions and communications.
- Provided support in collections efforts through effective communication strategies.
- Performed research into disputed invoices or payments as needed.
- Coordinated with other departments when necessary to resolve billing issues quickly and efficiently.
- Monitored overdue accounts daily, generated past due notices, and contacted delinquent customers via phone or email.
- Conducted regular reviews of unapplied cash transactions to ensure proper application of funds.
- Processed incoming cash receipts in accordance with company policies.
- Maintained accurate records of all account receivable activities for audit purposes.
- Developed strategies for improving the collection process, reducing bad debt, and increasing customer satisfaction.
Collections Specialist
GLA Collections
Louisville
08.2014 - 08.2019
- Managed customer accounts to ensure timely collection of outstanding payments.
- Communicated with clients through calls and emails to resolve payment issues.
- Documented collection activities and interactions in the company database.
- Maintained detailed records of all communications with clients regarding their accounts.
- Assisted in training new hires on policies, procedures, and customer interaction best practices.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Resolved complex issues that arose during the collections process.
- Upheld privacy and security requirements for customer information.
- Utilized skip tracing techniques including phone calls, internet searches and databases.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Billing and Collections Specialist
Challenger Lifts
Louisville
- Processed customer invoices accurately and in a timely manner.
- Managed collections for overdue accounts through effective communication.
- Resolved billing discrepancies by investigating issues and coordinating with teams.
- Reviewed Credit limits
- Assisted in developing billing procedures to enhance efficiency and accuracy.
- Negotiated payment plans with delinquent customers when necessary.
- Handled escalated calls from customers regarding billing disputes or other concerns.
- Analyzed customer account information, credit ratings, payment histories, and other factors to determine appropriate payment terms for customers.
Education
Seneca High School
Louisville, KySkills
- Accounts reconciliation
- Payment processing
- Dispute resolution
- Aging report analysis
- Cash application
- Great Plains
Timeline
A/R Collection Specialist
Alpha Energy Solutions
01.2025 - Current
Accounts Receivable Analyst
Eurofins Genomics
04.2024 - 12.2024
Collections Specialist
GLA Collections
08.2014 - 08.2019
Billing and Collections Specialist
Challenger Lifts
Seneca High School