Ryan Christine Worsham
Westport
Summary
Energetic, dynamic and results-oriented professional with extensive experience in administrative and customer service roles, notably at Cas Air Co, Inc. Excelled in spreadsheet management and problem-solving, enhancing business efficiency and client satisfaction. Skilled in vendor relations and communication. I embrace each day with enthusiasm and enjoy working with people and completing tasks.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Secretary /Bookkeeping Administrative Assistant
Cas Air Co, Inc.
06.2024 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained daily report documents, memos and invoices.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Volunteered to help with special projects of varying degrees of complexity.
- Implemented changes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Completed forms, reports, logs, and records to quickly handle all documentation for the business.- Performed data entry and maintained accurate records of all aspects of jobs in Microsoft Excel.
- Responsible for invoicing, billing, and processing payments from customers and manufacturers.
Front Desk Supervisor
Sheraton Louisville Riverside Hotel
05.2008 - 12.2012
- Greeted and checked in guests upon arrival and built hospitable relationships with recurring guests.
- Trained new employees, demonstrating best methods for serving guests while maintaining brand standards.
- Planned and executed marketing activities and social events to improve property brand and increase revenue.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Evaluated and promptly resolved lodging facility operational issues.
Education
High School Diploma -
Westwood High School
Mesa, AZ12-2002
Skills
- Phone & office reception
- Multi-tasker
- Spreadsheet management
- Account reconciliations
- Administrative & customer service skills
- Accounts payable & receivable
- Vendor relations skills
- Office supply inventory
- File systems management
- Time & task management
- Complex problem-solving
- Verbal and written communication
Certification
Certificate of completion for the 2024 EVAPCO Parts Seminar.
Receipient of the Hoosier Hospitality Award of 2010
Presented by Lt. Governor Becky Skillman
Voted on and by guest satisfaction surveys throughout Indiana.
Timeline
Secretary /Bookkeeping Administrative Assistant
Cas Air Co, Inc.
06.2024 - Current
Front Desk Supervisor
Sheraton Louisville Riverside Hotel
05.2008 - 12.2012
High School Diploma -
Westwood High School
Similar Profiles
Bhupendra SubediBhupendra Subedi
Cleaning Assistant at Cas Cas Gruppen A/SCleaning Assistant at Cas Cas Gruppen A/S
Md Abdur RahimMd Abdur Rahim
Cleaner at Cas Cas GruppenCleaner at Cas Cas Gruppen
Collin LynchCollin Lynch
Assistant Manager at CAS POTTERYAssistant Manager at CAS POTTERY