Rylee Burton
Rush
Summary
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
MSS Manager - Cross Sales
AT&T
Grayson, KY
03.2025 - 03.2026
- Achieved monthly sales targets by leading a high-performing team and fostering a culture of collaboration. Enhanced team skills through daily coaching and knowledge sharing. Completed surge training and management development program courses to drive professional growth.
- Oversee daily operations to ensure service excellence and customer satisfaction.
- Implement process improvements that enhance operational efficiency and reduce costs.
- Collaborate with cross-functional teams to drive project initiatives and achieve business objectives.
- Conduct regular staff meetings to communicate updates and foster team engagement.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Customer Service Representative
AT&T
826 East Park Drive
09.2024 - 03.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders, returns, and exchanges efficiently while maintaining high accuracy.
- Utilized CRM software to log customer interactions and follow-up tasks diligently.
- Collaborated with team members to streamline processes and improve service delivery.
- Assisted in training new representatives on best practices and company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Receptionist
Ashland Animal Clinic
Ashland, KY
07.2022 - 08.2024
- Oversaw patient chart filing and bookkeeping processes. Managed patient check-in and check-out procedures. Coordinated communication by answering 100+ phone calls daily. Streamlined operations to enhance client and doctor experiences.
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Assisted clients with inquiries, providing exceptional customer service and support.
- Maintained accurate records in clinic management software for improved data integrity.
Education
BBA - Marketing, Finance, And Accounting.
University of The Cumberlands
Cumberland, KY12.2026
Business Management - undefined
Ashland Community & Technical College
Ashland, KY05.2025
High School Diploma - undefined
Russell High School
Russell, KY05.2022
Skills
- Effective prioritization
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Relationship building
- Operations management
- Customer relationship management (CRM)
- Performance evaluations
- Coaching and mentoring
- Recruiting and interviewing
Accomplishments
- Achieved 'We Care' award by completing Surge training with accuracy and efficiency.
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- MDP Training - 2025
Languages
English
Native or Bilingual
Timeline
MSS Manager - Cross Sales
AT&T
03.2025 - 03.2026
Customer Service Representative
AT&T
09.2024 - 03.2025
Receptionist
Ashland Animal Clinic
07.2022 - 08.2024
Business Management - undefined
Ashland Community & Technical College
High School Diploma - undefined
Russell High School
BBA - Marketing, Finance, And Accounting.
University of The Cumberlands