Rylee Geiger
1 Charter Oaks Dr Louisville
Summary
Handled escalated customer service matters professionally and courteously. Consistently meet and exceed daily, weekly, and monthly goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
B2 Outlet Stores
09.2022 - 01.2024
- Supervised and managed a team of 10 employees
- Meet daily, weekly, and monthly goals
- Manage social media marketing and posting
- Assisted in training, onboarding, and development of new employees
- Developed and implemented strategies to increase efficiency and productivity
- Ensured compliance with company policies and procedures
- Resolved customer complaints and issues in a professional and timely manner
- Oversee and manage the daily operations of the area, including customer service, inventory management, and staff supervision
- Coach and motivate staff to ensure customer satisfaction
Area Supervisor, Assistant Manager, Logistics Support Specialist
TQL
11.2020 - 02.2021
- Answer inbound and make outbound calls
- Assist with any issues drivers have while on the road
- Communicate with brokers regarding their shipments
- Quickly and accurately notate any information regarding shipments
- Developed and maintained detailed documentation and records for shipments
- Ensured that all shipments arrived safely at their destinations on time
- Resolved any discrepancies or issues related to shipments in a timely manner
Assistant Store Manager
Maurices
06.2019 - 07.2020
- Promoted within my first year to assistant store manager
- Managed day-to-day operations of a retail store with over $1M in annual sales
- Proven ability to increase sales, customer satisfaction, and operational efficiency
- Developed and implemented strategies to streamline store operations and enhance customer service
- Resolved customer issues and complaints in a timely manner
- Ensured compliance with all safety and legal regulations
- Assist in setting and merchandising sales features
- Assist in recruiting, interviewing, onboarding and training new team members
Justice Tween Brands
03.2018 - 06.2019
- Oversaw daily operational functions of store, including opening and closing processes, customer service, and inventory control
- Collaborated with store managers to create and implement efficient store operations and policies
- Developed and maintained relationships with customers to ensure excellent customer service
- Resolved customer inquiries and complaints in a professional and courteous manner
- Monitored sales activities to ensure compliance with operational policies and procedures
- Engaged in sales activities to increase store revenue and profits
- Trained and developed staff to improve customer service and store operations
- Promoted after five months
Education
High School Diploma -
Curiosity Academy
Florence, KYSkills
- Computer literacy
- Leadership
- Time management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Problem resolution
- Attention to detail
- Dependable and responsible
- Critical thinking
- Excellent communication
Languages
English
Native or Bilingual
Timeline
B2 Outlet Stores
09.2022 - 01.2024
Area Supervisor, Assistant Manager, Logistics Support Specialist
TQL
11.2020 - 02.2021
Assistant Store Manager
Maurices
06.2019 - 07.2020
Justice Tween Brands
03.2018 - 06.2019
High School Diploma -
Curiosity Academy
Similar Profiles
Matthew SmithMatthew Smith
CEO/COO at B2 Outlet StoresCEO/COO at B2 Outlet Stores
Raquel VillaRaquel Villa
Sales Associate at B2 Outlet StoresSales Associate at B2 Outlet Stores
Joseph CherryJoseph Cherry
Manager at B2 Outlet StoresManager at B2 Outlet Stores