Sadaf Sanaee
Lancaster
Summary
Highly motivated, responsible, energetic, outgoing, friendly, and organized individual with excellent time management skills. Over 12 years of experience in customer service and hospitality. Finds great satisfaction in working with people, whether through hands-on training, coaching, or in a fast-paced environment. Possesses extensive expertise in overseeing all aspects of food service operations, including staff management and customer relations. Utilizes strategic planning techniques to enhance service quality and operational efficiency. Successfully implements effective training programs and maintains high standards of excellence.
Overview
15
15
years of professional experience
Work History
Night Auditor
Sandman Signature Hotel
06.2019 - 06.2020
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
Head Cashier
Sprouts Farmers Markets
05.2012 - 03.2014
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
Back Up Scan Coordinator
Sprouts Farmers Markets
05.2012 - 03.2014
- Consistently met or exceeded company performance targets for inventory accuracy, pricing integrity, and overall scan coordination efficiency.
- Developed a positive rapport with team members and other departments, contributing to a supportive work environment that encouraged collaboration and teamwork.
- Participated in continuous professional development opportunities to stay abreast of updates in technology or industry trends relevant to scan coordination roles.
- Supported loss prevention efforts by promptly addressing instances of mislabeled or incorrectly priced merchandise, reducing potential losses due to theft or fraud.
- Played a key role in annual inventory audits, ensuring accurate counts and minimal discrepancies between physical stock and database records.
- Reduced discrepancies in inventory counts through thorough analysis and timely resolution of scanning errors.
- Updated store signage with current pricing information, helping customers make informed purchasing decisions while maintaining overall price integrity within the store environment.
- Coordinated with other departments to address any issues related to product pricing or inventory levels, facilitating smooth operations throughout the organization.
- Assisted in training new team members, ensuring efficient integration into the role and proper understanding of scanning procedures.
- Expedited daily tasks by utilizing software tools for barcode creation and label printing.
General Manager
Panda Express
05.2005 - 04.2012
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Contributed to community engagement efforts through participation in local events, sponsorships of charitable initiatives, and partnerships with area schools or organizations.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
Education
Biology -
Collin County Community College
Plano, TX01.2007
High school or equivalent - Basics
Plano East Sr High School
Plano, TX01.2005
Skills
- Customer service expertise
- Experienced in Microsoft Office
- Strong work ethic
- Multitasking and organization
- Problem-solving
- Front desk operations
- Punctual and dependable
- Generating reports
- Operations management
- Cost control
- Creativity and innovation
- Marketing and promotions
- Scheduling and rostering
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Limited Working
Persian
Native or Bilingual
English
Full Professional
Timeline
Night Auditor
Sandman Signature Hotel
06.2019 - 06.2020
Head Cashier
Sprouts Farmers Markets
05.2012 - 03.2014
Back Up Scan Coordinator
Sprouts Farmers Markets
05.2012 - 03.2014
General Manager
Panda Express
05.2005 - 04.2012
High school or equivalent - Basics
Plano East Sr High School
Biology -
Collin County Community College
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