Saja Odeh
Louisville
Summary
Resourceful G2 Secure Staff Member known for high productivity and efficient task completion. Possess specialized skills in safety protocol adherence, customer service excellence, and emergency response readiness. Excel in communication, teamwork, and problem-solving to enhance operational effectiveness and passenger satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
G2 Secure Staff Member
G2
Louisville
11.2023 - 06.2024
- Reported any potential threats or suspicious activities observed while on duty.
- Worked closely with law enforcement agencies when necessary.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Provided customer service support for passengers with special needs or requests.
- Assisted customers with check-in process, including printing boarding passes, weighing luggage, and handling baggage tags.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Greeted passengers and directed them to their flight gate.
- Communicated effectively with passengers and other stakeholders in order to provide a high level of customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Verified photo IDs and tickets to allow guests passage.
- Responded quickly and efficiently to any security incidents within the airport premises.
- Collaborated with airline staff personnel in ensuring that safety procedures are followed at all times.
- Audited networks and security systems to identify vulnerabilities.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Worked with cross-functional teams to achieve goals.
- Operated equipment and machinery according to safety guidelines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
Education
Bachelor of Arts -
University of Jordan
Amman, JordanSkills
- Security monitoring
- Customer service
- Incident response
- Regulatory compliance
- Collaboration skills
- Time management
- Physical fitness
- Security station experience
- Customer relations skills
Languages
English
Professional
Arabic
Native/ Bilingual
Certification
- Pharmacy Assistant License approved by Walmart.
Timeline
G2 Secure Staff Member
G2
11.2023 - 06.2024
Bachelor of Arts -
University of Jordan