Customer Returns Team Lead (PA)
- Lead and develop a team of 20+ associates, ensuring consistent adherence to safety standards, company policies, and operational procedures
- Monitor team performance and production metrics, adjusting workflows and timelines to meet and exceed goals
- Develop and deliver detailed reports on team performance, operational trends, and quality control outcomes
- Train and onboard new employees, fostering a positive, inclusive environment to drive engagement and retention
- Identify and implement process improvements, resulting in increased efficiency and reduced errors in returns handling
- Facilitate regular team meetings to communicate updates, resolve challenges, and encourage collaborative problem-solving
- Conduct performance evaluations and provide constructive feedback to support professional growth and accountability
- Partner with other team leaders to achieve broader company objectives, including cost reduction and improved customer satisfaction
- Maintain accurate documentation for all completed tasks and projects, ensuring transparency and audit readiness
- Provide technical support for system issues, maintaining detailed records of configurations and support procedures