Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Covington

Shelbyville

Summary

Dynamic Team Lead at Crocs with a proven track record in performance improvement and coaching. Enhanced team efficiency through process optimization and effective communication, resulting in increased customer satisfaction. Skilled in conflict resolution and employee evaluation, fostering a collaborative environment that drives operational success and employee engagement.

Overview

15
15
years of professional experience

Work History

Team Lead

Crocs
03.2020 - Current
  • Led team to achieve operational goals through effective communication and collaboration.
  • Implemented training programs to enhance team performance and product knowledge.
  • Streamlined processes to improve workflow efficiency and reduce downtime.
  • Fostered a positive work environment, promoting employee engagement and satisfaction.
  • Monitored inventory levels, ensuring timely restocking of products on the sales floor.
  • Resolved customer inquiries promptly, enhancing overall customer experience and loyalty.
  • Conducted regular performance evaluations, providing constructive feedback for continuous improvement.
  • Coordinated with cross-functional teams to support inventory management and distribution efforts.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Devised and implemented processes and procedures to streamline operations.
  • Collected, arranged, and input information into database system.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Teacher

Shelby County Public Schools
01.2019 - Current
  • Developed strong relationships with students and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
  • Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
  • Assisted lead teacher in developing and implementing lesson plans tailored to student needs.
  • Facilitated classroom activities, promoting engagement and fostering a positive learning environment.
  • Monitored student progress, providing feedback and support to enhance individual learning experiences.
  • Collaborated with educators to adapt instructional materials for diverse learning styles and abilities.
  • Supported classroom management by maintaining order and addressing behavioral challenges effectively.
  • Organized educational resources and supplies, ensuring accessibility for both teachers and students.
  • Participated in professional development workshops to enhance instructional skills and teaching strategies.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
  • Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
  • Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
  • Worked with teacher to identify and target opportunities for instructional improvements.

Teacher

Primrose Schools
04.2010 - 06.2012
  • Developed lesson plans to engage students in interactive learning experiences.
  • Assisted in classroom management to create a positive learning environment.
  • Provided support during assessments to ensure student understanding and progress.
  • Adapted teaching methods based on diverse learning styles and individual needs.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Participated in professional development workshops to refine teaching skills and strategies.
  • Communicated effectively with parents regarding student performance and classroom activities.
  • Collaborated with colleagues to design curriculum that meets educational standards.
  • Utilized educational technology tools to enhance instructional delivery and student engagement.

Education

Elementary Educations - Education

Ashford University
San Diego, CA
09.2009

Associates Of Arts - General education

Rochester Community And Technical College
Rochester, MN
05.2006

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance monitoring
  • Performance improvement
  • Quality control
  • Workplace safety
  • Schedule management
  • Process improvement
  • Complaint resolution
  • Employee evaluation
  • Diversity and inclusion
  • Product management
  • Regulatory compliance
  • Trend tracking
  • Influencing skills
  • Relationship building
  • Talent acquisition
  • Invoice verification
  • Human resources management

Timeline

Team Lead

Crocs
03.2020 - Current

Teacher

Shelby County Public Schools
01.2019 - Current

Teacher

Primrose Schools
04.2010 - 06.2012

Elementary Educations - Education

Ashford University

Associates Of Arts - General education

Rochester Community And Technical College

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Samantha Covington