Samantha Hammond
Frankfort
Summary
Quality Control Team Lead at Iron Mountain with a proven track record in operational excellence and quality management. Expert in adapting procedures to enhance efficiency and customer satisfaction. Demonstrated leadership in process improvement initiatives and adept at resolving conflicts with empathy, fostering loyalty and repeat business.
Quality control professional with proven track record in managing quality assurance processes and ensuring high standards. Known for strong team collaboration and results-driven approach. Exhibits reliability and adaptability, utilizing keen attention to detail and effective communication skills.
Overview
11
11
years of professional experience
Work History
Quality Control Team Lead
Iron Mountain
10.2021 - 11.2023
- Adapted procedures to mitigate issues and improve deficiencies.
- Revised and drafted policies and procedures to address deficiencies comprehensively.
- Advised and led process improvement team with deliberation, leadership and strategic planning.
- Documented nonconforming material and reported to appropriate team leaders for review and assessment.
Customer Service Representative
Community Trust Bank
09.2019 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Elder Beerman
09.2012 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Western Hills High School
Frankfort, KY01-2014
Some College - Early Childhood Education
Eastern Kentucky University
Richmond, KYSkills
- Multitasking Abilities
- Teamwork and collaboration
- Problem-solving abilities
- Attention to details
- Reliability
- Multitasking
Timeline
Quality Control Team Lead
Iron Mountain
10.2021 - 11.2023
Customer Service Representative
Community Trust Bank
09.2019 - 10.2021
Sales Associate
Elder Beerman
09.2012 - 08.2018
High School Diploma -
Western Hills High School
Some College - Early Childhood Education
Eastern Kentucky University
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