Samantha Hauslein
Owensboro
Summary
Dynamic and dedicated professional with exceptional customer service skills. Proven ability to enhance guest engagement and satisfaction through effective multitasking and cash handling. Recognized for building strong relationships with customers, resulting in increased loyalty and repeat business. Committed to delivering outstanding service in high-pressure environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Cheddar's Scratch Kitchen Darden Restaurants
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Customer Service Represenative
Illinois Tollway Authority
12.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
CBCS Certification - Medical Billing And Coding
University of Phoenix
Tempe, AZ06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Sales expertise
- Service prioritization
- Sales techniques
- Point of sale operation
Certification
- CBCS National Healthcare Association 03/2025
Timeline
Server
Cheddar's Scratch Kitchen Darden Restaurants
08.2024 - Current
Customer Service Represenative
Illinois Tollway Authority
12.2022 - 08.2023
CBCS Certification - Medical Billing And Coding
University of Phoenix
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