Samantha Probus
Shepherdsville
Summary
Experienced with talent acquisition, employee relations, and policy development. Utilizes strategic HR practices to enhance organizational efficiency and employee satisfaction. Knowledge of performance management and regulatory compliance.
Overview
11
11
years of professional experience
Work History
HR Manager
Performance Heating and Air
04.2018 - Current
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Monitored and handled employee claims involving performance-based and harassment incidents.
Clinical authorization specialist
Tenet Health
01.2014 - 03.2018
- Analyze and resolve denial reports, ensuring accurate billing and reimbursement
- Review and correct claim edits prior to billing, reducing errors and delays
- Obtain necessary authorizations from insurance companies using detailed clinical information
- Verify patient information accuracy, securing approvals for procedures and tests
- Streamlined billing by enhancing claim edit processes, boosting accuracy and efficiency
- Secured necessary authorizations, ensuring compliance and patient eligibility for procedures
- Managed denial reports, reducing claim rejections and improving revenue cycle efficiency
- Processed claim edits pre-billing, ensuring accuracy and compliance with insurance policies
- Coordinated cosmetic and bariatric procedure authorizations, enhancing patient satisfaction
- Secured insurance authorizations using clinical data, streamlining patient care processes
- Collected deposits and informed patients of procedure details, improving patient preparedness
- Managed accurate billing by resolving claim edits and denials
- Enhanced revenue through effective collections and deposit procedures
Education
HRCI Human Resource Professional Certification
HRCI
Skills
- Excel
- Word
- PowerPoint
- Communication
- Medical insurance
- Management
- Customer service
- Conflict resolution
- Active listening
- Quick learning
- HR policies and procedures
- New employee orientation
- HR processes
- Retention strategies
- Payroll administration
- Employee relations
- Background checks
- Compensation and benefits
- Employment law compliance
Timeline
HR Manager
Performance Heating and Air
04.2018 - Current
Clinical authorization specialist
Tenet Health
01.2014 - 03.2018
HRCI Human Resource Professional Certification
HRCI
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