Samantha Smith
Brooks
Summary
Dynamic and dependable professional with extensive experience in emergency management at Hardin County E911. Proven ability to maintain composure under pressure while coordinating resources during crises. Skilled in information documentation and call prioritization, fostering community connections, and implementing effective interventions for positive outcomes. CPR and first aid certified.
Overview
10
10
years of professional experience
1
1
Certification
Work History
911 Telecommunicator / Shift Supervisor
Hardin County E911
04.2022 - 05.2025
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Monitored daily shift activity and channel operations.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
CPS Assessment Social Worker
Department For Community Based Services
01.2021 - 10.2021
- Provided crisis intervention when necessary, utilizing de-escalation techniques and coordinating with law enforcement or emergency personnel as needed to maintain safety for all parties involved.
- Implemented evidence-based practices within interventions to improve the likelihood of positive, long-lasting results for children and families.
- Collaborated with multidisciplinary teams to develop effective case plans tailored to individual family needs.
- Strengthened community connections by fostering relationships with local agencies, service providers, and schools.
911 Emergency Dispatcher
Bullitt County Sheriffs Office
04.2018 - 01.2021
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Customer Service Representative
Collagen PIN
11.2017 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Walmart CSM
Walmart
02.2015 - 10.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Bachelors - Psychology
Spalding University
Louisville, KY06-2018
Bachelor of Science - Health Sciences
Spalding University
Louisville, KY06-2018
Skills
- Emergency management
- Stress tolerance
- Dependable and responsible
- Information documentation
- Call prioritization
- Public safety awareness
- Geographical expertise
- Computer skills
- CPR and first aid
Accomplishments
Received trainee of distinction at the dispatch academy in 2018. Supervised team of three dispatchers or more during shift. Maintained thorough notes and participated in leadership collaboration meetings.
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
Timeline
911 Telecommunicator / Shift Supervisor
Hardin County E911
04.2022 - 05.2025
CPS Assessment Social Worker
Department For Community Based Services
01.2021 - 10.2021
911 Emergency Dispatcher
Bullitt County Sheriffs Office
04.2018 - 01.2021
Customer Service Representative
Collagen PIN
11.2017 - 04.2018
Walmart CSM
Walmart
02.2015 - 10.2017
Bachelors - Psychology
Spalding University
Bachelor of Science - Health Sciences
Spalding University
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