Samantha Stewart
Louisville
Summary
Dedicated Small Business Representative with strong problem-solving skills. Proven track record in customer relationship management, ensuring high satisfaction and prompt issue resolution.
Overview
9
9
years of professional experience
Work History
Small Business Representative
Charter Communications, Spectrum
Louisville
05.2022 - 05.2026
- Delivered ongoing support and troubleshooting for business services and products, enhancing customer satisfaction.
- Coordinated with internal teams to resolve client issues promptly, improving overall service responsiveness.
- Educated clients on new products and services available through the company.
- Maintained precise records of customer interactions and transactions, ensuring data integrity for future reference.
- Assessed customer issues, researched solutions and implemented corrective actions to maintain high satisfaction.
- Identified needs of customers promptly and efficiently.
Pharmacy Technician
Baptist Health Hospital
Louisville
06.2017 - 01.2019
- Dispensed medications accurately to patients and healthcare staff.
- Assisted pharmacists with prescription verification and medication preparation.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Managed inventory of pharmaceuticals and medical supplies to ensure availability for patient care.
- Collaborated with pharmacy staff to efficiently prioritize and fulfill medication orders.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Ensured compliance with safety regulations and hospital policies.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Collaborated with healthcare team to enhance patient care services and support effective treatment plans.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
Education
Associate of Arts - Graphic And Digital Design
Sullivan University
Louisville, KY05-2010
Skills
- Customer relationship management
- Customer support
- Product knowledge
- Problem solving
- Critical thinking
Timeline
Small Business Representative
Charter Communications, Spectrum
05.2022 - 05.2026
Pharmacy Technician
Baptist Health Hospital
06.2017 - 01.2019
Associate of Arts - Graphic And Digital Design
Sullivan University