Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Samantha Suberan

George Town,Grand Cayman

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

2024
2024
years of professional experience

Work History

Manager

Bluestone Lane Cafe
George Town, Grand Cayman
08.2019 - 01.2024
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Scheduled staff shifts according to business needs ensuring adequate coverage at all times.

Server Supervisor

Bread & Chocolate
George Town, Grand Cayman
10.2013 - 06.2018
  • Maintained cleanliness of the restaurant and kitchen areas.
  • Cashier.
  • Hosting.
  • Serving Food and Beverage.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Assisted in resolving customer complaints promptly and professionally.

Server

Bread & Chocolate
George Town, Grand Cayman
04.2013 - 10.2013
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Cashier

Restaurant Hostess

Margarita Ville
George Town, Grand Cayman
08.2012 - 12.2012
  • Answered telephone to provide dining information and take reservations.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Greeted incoming guests to escort to assigned dining area and present menus.

Sales Representative

Margarita Ville
George Town, Grand Cayman
02.2012 - 08.2012
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Inventory
  • Cashing Goods

Library Assistant

Prospect Primary School
George Town, Grand Cayman
  • Answered phones to respond to patron inquiries or direct calls appropriately.
  • Enforced current library policies fairly with patrons.
  • Organized shelves, book displays, and other library areas according to established guidelines.
  • Sorted books, publications, and other items according to established procedures.

Accountant

Department of Licensing
George Town, Grand Cayman
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Sorting, copying and filing.

Education

John Gray High School
George Town
09-2007

High School Diploma -

George Hick High School
George Town
07-2004

Red Bay Primary School
Red Bay
09-2001

Skills

  • Cash handling
  • Team leadership
  • Problem solving
  • Customer service
  • Excellent communication
  • Verbal and written communication
  • Active listening
  • Hiring and training
  • Time management
  • Staff scheduling
  • Recruitment and hiring
  • Computer literate
  • Excel
  • Internet Explorer

References

References available upon request.

Timeline

Manager

Bluestone Lane Cafe
08.2019 - 01.2024

Server Supervisor

Bread & Chocolate
10.2013 - 06.2018

Server

Bread & Chocolate
04.2013 - 10.2013

Restaurant Hostess

Margarita Ville
08.2012 - 12.2012

Sales Representative

Margarita Ville
02.2012 - 08.2012

Library Assistant

Prospect Primary School

Accountant

Department of Licensing

John Gray High School

High School Diploma -

George Hick High School

Red Bay Primary School

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Samantha Suberan