Samantha Wilson
Covington,KY
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
8
8
years of professional experience
Work History
Receptionist/Office Assistant
NKY Med Clinic
Covington, KY
08.2023 - 06.2025
- Scheduling appointments via phone and in person
- Cash handling
- Faxing, printing, filing
- Answering phone calls
- Creating excel sheets
- Greeting patients
- Communication via email, text and phone
Transportation Coordinator
Givaudan
Florence, KY
04.2020 - 10.2020
- Plan delivery routes.
- Dispatch drivers to complete deliveries.
- Record shipment details on the computer system.
- Review driver logs.
- Respond to client feedback or complaints.
- Prepare payslips for drivers.
Production Management Assistant
Givaudan
Florence, KY
10.2019 - 04.2020
- Assisted the manufacturing supervisor and technician in various technical and administrative tasks throughout the warehouse.
Front Desk Receptionist
Staffinders Inc
01.2017 - 10.2017
- Welcomed/directed previous and new clients in-person as well as on the phone regarding inquiries to appropriate departments;
- Maintained calls received, scheduled appointments, provided email correspondence for the office;
- Developed and utilized effective filing and retrieval systems;
- In charge of evaluating new products for the office and maintaining other supply orders
- Econolodge- January 2014-January 2017
- Greeted new guest with a smile
- Reserving rooms, taking payments, etc;
- Answered questions/concerns for current and inquiring guests in person or via phone
- Delivered messages, packages, or mail left for guest or hotel facilities in a timely manner
- Convergys- February 2012-January 2013
- Managed call flow and responded to technical support needs of customers;
- Evaluated/responded to incoming sales leads and request for technical support
Education
Cosmetologist License - Beauty
Empire Beauty School
Florence KyHigh School Diploma - undefined
Penn Foster High School
08.2015
Skills
- RECEPTIONIST (4 years)
- CUSTOMER SERVICE (6 years)
- Microsoft Outlook
- Excel (2 years)
- MS OFFICE (3 years)
- SAP (1 year)
- Technical Support
- Production Management
- Google Docs
- Shipping & receiving
- RETAIL SALES (1 year)
- MICROSOFT OFFICE (3 years)
Awards
Employee of the month, June 2023
Additional Information
- SKILLS:
- Strong customer service skill written, verbal and in person
- Proficient in Microsoft Office Suite
Timeline
Receptionist/Office Assistant
NKY Med Clinic
08.2023 - 06.2025
Transportation Coordinator
Givaudan
04.2020 - 10.2020
Production Management Assistant
Givaudan
10.2019 - 04.2020
Front Desk Receptionist
Staffinders Inc
01.2017 - 10.2017
High School Diploma - undefined
Penn Foster High School
Cosmetologist License - Beauty
Empire Beauty School