Samantha Yount
Frankfort
Summary
Results-driven admissions coordinator with a proven ability to optimize communication strategies and streamline documentation processes. Expertise in client relations and medical admissions enhances resident satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Admissions Coordinator and Marketing Director
Bradford Square Nursing and Rehab
Frankfort, KY
02.2024 - Current
- Coordinated admissions process, ensuring timely communication with prospective residents and families.
- Developed and maintained relationships with referral sources to enhance admissions pipeline.
- Conducted comprehensive assessments of potential residents to determine care needs and eligibility.
- Streamlined documentation processes for admissions, improving efficiency and compliance with regulations.
- Implemented feedback mechanisms to improve resident satisfaction during the admission experience.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Completed preliminary paperwork for incoming patients.
Certified Nursing Assistant
Bradford Square Nursing and Rehab
Frankfort, KY
10.2023 - Current
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Implemented infection control procedures, maintaining a safe environment for residents.
- Supported rehabilitation efforts by assisting with physical therapy exercises.
- Documented patient care accurately in electronic health records system.
- Trained new staff on best practices for resident care and safety protocols.
- Advocated for patient needs, fostering trust and open communication with families.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
General Manager of Food Service
McDonald's Restaurant
Lexington, KY
04.2018 - 02.2024
- Led daily operations ensuring compliance with health and safety standards.
- Developed and implemented training programs for staff, enhancing service delivery.
- Streamlined inventory management processes, reducing waste and improving cost efficiency.
- Analyzed sales trends to optimize menu offerings and drive customer engagement.
- Fostered a positive team environment, promoting collaboration and employee retention.
- Monitored performance metrics to identify areas for operational improvement and efficiency gains.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Developed and implemented comprehensive employee training programs that covered essential foodservice skills, customer service, and safety protocols.
Assistant Manager of Food Service
McDonald's Restaurant
Frankfort, KY
03.2012 - 04.2018
- Supervised daily operations to ensure adherence to quality and service standards.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Implemented process improvements that increased operational efficiency and reduced waste.
- Analyzed sales reports to identify trends and adjust staffing levels accordingly.
Education
Associate of Arts - Business Administration And Management
Bluegrass Community And Technical College
Lexington, KY05-2016
High School Diploma -
Western Hills High School
Frankfort, KY05-2008
Skills
- Strong organization
- Data verification
- Client relations
- Medical admissions processes
- Sales experience
- Process management
- Report preparation
- Marketing
- Hospitable and friendly
- Experience in medical admissions
- Planning and coordination
- Personnel management
- Admissions oversight
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Admissions Coordinator and Marketing Director
Bradford Square Nursing and Rehab
02.2024 - Current
Certified Nursing Assistant
Bradford Square Nursing and Rehab
10.2023 - Current
General Manager of Food Service
McDonald's Restaurant
04.2018 - 02.2024
Assistant Manager of Food Service
McDonald's Restaurant
03.2012 - 04.2018
Associate of Arts - Business Administration And Management
Bluegrass Community And Technical College
High School Diploma -
Western Hills High School