Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samira Okanovic

2801 Rio Rita Ave

Summary

Dynamic and results-driven professional with extensive experience in customer service and kitchen management at Walmart and JCPC Seneca High School. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in multitasking and maintaining attention to detail, ensuring high-quality service and operational efficiency.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

19
19
years of professional experience

Work History

Lead ( Kitchen for School)

JCPC Seneca High School, Banet School and Goldsmith Elementary
05.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Passionate about learning and committed to continual improvement.

Cashier

Costco
06.2019 - 05.2023
  • Processed customer transactions accurately using point-of-sale systems.
  • Assisted in training new cashiers on operational procedures and customer service techniques.
  • Maintained clean and organized checkout area to enhance customer experience.
  • Managed cash register operations, ensuring balanced cash drawers at shift end.
  • Handled customer inquiries and resolved issues promptly to ensure satisfaction.
  • Collaborated with team members to streamline checkout processes and reduce wait times.
  • Monitored inventory levels of merchandise and communicated restock needs to management.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

CSM (Costumer Service Manager)

Walmart
01.2015 - 06.2019
  • Led customer service initiatives to enhance overall satisfaction and loyalty.
  • Developed training programs for staff, improving team performance and service delivery.
  • Implemented process improvements, streamlining operations and reducing response times.
  • Analyzed customer feedback to identify trends and drive strategic enhancements.
  • Coordinated cross-departmental collaboration to resolve complex customer issues effectively.
  • Established key performance indicators to measure service quality and operational efficiency.
  • Mentored junior staff, fostering professional growth and ensuring best practices in service delivery.
  • Oversaw implementation of CRM systems, enhancing customer interaction tracking and management.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

Cook/Cashier

Pizza Hut
02.2007 - 01.2015
  • Prepared diverse menu items with attention to quality and presentation.
  • Maintained cleanliness and organization of kitchen space to meet health standards.
  • Collaborated with team members to coordinate efficient food preparation workflows.
  • Trained new staff on cooking techniques and kitchen safety protocols.
  • Led kitchen team during peak hours, ensuring timely and high-quality food delivery.
  • Implemented process improvements that streamlined meal service and reduced waste.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

High School Diploma -

Tono Horvat
Velika Kladusa - Bosnia-
06-1996

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Multitasking

Languages

English
Bosnian/Croatian
Full Professional

Timeline

Lead ( Kitchen for School)

JCPC Seneca High School, Banet School and Goldsmith Elementary
05.2023 - Current

Cashier

Costco
06.2019 - 05.2023

CSM (Costumer Service Manager)

Walmart
01.2015 - 06.2019

Cook/Cashier

Pizza Hut
02.2007 - 01.2015

High School Diploma -

Tono Horvat

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Samira Okanovic