Samuel Bruce
Richmond
Summary
Dynamic leader with proven expertise in retail and hospitality management, notably at Game X Change. Excelled in enhancing customer satisfaction and streamlining operations, achieving a significant reduction in payroll errors. Skilled in inventory oversight and fostering strong team dynamics. Demonstrates exceptional critical thinking and relationship management abilities.
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into a new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
14
14
years of professional experience
Work History
Store Manager
Game X Change
04.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Kitchen Manager
Dusty's Bar and Grill
05.2022 - 02.2023
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Manager
More Fun Comics and Games
08.2013 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Payroll Specialist
The Kroger Co.
06.2012 - 08.2013
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
Crew Trainer
Walt Disney World Resort
06.2011 - 01.2012
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
Bachelor of Arts - Communications
The University of North Texas
Denton, TXSkills
- Service Excellence
- Critical Thinking and Problem Resolution
- Relationship Management
- Prioritization and Organization
- Client Relationship Management
- Retail Store Operations
- Skill Enhancement Guidance
- Group Leadership
- Strong Verbal and Written Communication
- Supportive Interaction
- Inventory Oversight
- Financial Resource Management
- Inventory Oversight
- Talent Acquisition
Timeline
Store Manager
Game X Change
04.2023 - Current
Kitchen Manager
Dusty's Bar and Grill
05.2022 - 02.2023
Manager
More Fun Comics and Games
08.2013 - 05.2022
Payroll Specialist
The Kroger Co.
06.2012 - 08.2013
Crew Trainer
Walt Disney World Resort
06.2011 - 01.2012
Bachelor of Arts - Communications
The University of North Texas
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