Samuel Ngugi
George Town,Cayman Islands
Summary
To be a part of a competitive organization towards achieving its goal and mission in a clean and honest workplace. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
22
22
years of professional experience
Work History
Supervisor
All Nations lounge and Dining
George Town, Grand Cayman
2023 - Current
- Screening, interviewing, hiring, and training restaurant staff
- Managing restaurant staff's work schedules
- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained
- Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations
- Checking in on dining customers to enquire about food quality and service
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked
- Monitoring the restaurant’s cash flow and settling outstanding bills
- Reviewing customer surveys to develop and implement ways to improve customer service
- Resolving customer complaints in a professional manner.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
F&B Service-Learning Coach
Banquets Department
George Town, Cayman Islands
12.2018 - 01.2023
- Training the new hires how to professionally: Maintain an updated equipment and supplies Inventory, review Banquet Event Orders and ensure venues are set as contracted
- Oversee food presentation and buffet maintenance
- Detailed menu and ingredient knowledge for the safety of food allergy guest
- Confirm and assist to setup Audio Visual equipment needs contracted for the event
- Be in communication with the Meeting Planners regarding any special needs
- Handling guests complains and providing immediate resolution.
Shift Bell Captain/Guest Relations Lobby Ambassador
The Ritz Carlton DIFC
Dubai, UAE
11.2017 - 11.2018
- Ensure that bellmen greet guests and escort them to their rooms in accordance to the standards
- Ensure that bellmen deliver luggage to room upon check-in and luggage picks up
- Maintain detailed records of all guest room deliveries, amenity/wedding deliveries Responsible for bellmen scheduling as well as updating their records in Oasis App
- Maintain necessary back up for each pay period to ensure accurate payroll
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and resolve complaints
- Responsible to training new members of the bell team in accordance with standards.
Bell/Doorman Cross Training
The Ritz Carlton Grand Cayman
George Town, Cayman Islands
07.2017 - 10.2017
- Serve as a key point of contact for guests, dealing efficiently with enquiries
- Provide information, advice, and reservation services on a wide variety of guest inquiries, including city tours, theater tickets, restaurants, doctors, and flight reservations
- Process and deliver messages for the Guests and the hotel
- Delivery and safe storage of luggage
- Maintain current knowledge of all hotel services as well as daily VIP Guest, their requests, and special events
- Ensure order and safety guidelines around the lobby and front door area is kept.
Banquet Server
The Ritz Carlton Grand Cayman
George Town, Cayman Islands
12.2013 - 10.2017
- Review Banquet Event Orders (BEO's) and ensure venues are set as contracted
- Maintain an updated equipment Inventory
- Oversee food presentation and buffet maintenance
- Detailed menu and ingredient knowledge for the safety of food allergy guest
- Confirm and assist to setup Audio Visual equipment needs contracted for the event
- Be in communication with the Meeting Planners regarding any special needs
- Handling guests complains and providing immediate resolution
- Assist in ensuring that the events are on time and making adjustments as needed for the event success.
Laundry Attendant
The Ritz Carlton Grand Cayman
George Town, Cayman Islands
09.2012 - 12.2013
- Have good knowledge of washing products and how and where to use them
- Ensure proper care and maintenance of washing machines and the chemicals used
- Entering chemical inventory in the system and Know all washing techniques and attend trainings and meetings within the department
- Training other laundry employees to enhance their skills and allow multitasking
- Updating chemicals inventory in the system and order requisition.
Shift Supervisor
Cayman Food and Beverages International
George Town, Cayman Islands
05.2009 - 08.2012
- In charge of procurement and Inventory control
- Monitor completeness, accuracy, and compliance during inventory transactions
- Oversee purchase orders, data entry, and shipping and receiving
- Lead and supervise inventory team, resolving problems, conducting training, and setting schedules
- Track, audit, and ensure adequate supply of inventory throughout the organization
- Ensuring excellence in bakery production to the brand standards
- Ensure proper service of foods and beverages to meet customer satisfaction
- In charge of product delivering them to the sub-branches across the Island.
Restaurant Supervisor
Emirates Leisure Retail
Dubai, UAE
01.2007 - 02.2009
- Ensuring the customer service excellence is given to every guest
- Mentoring and coaching the junior staff and being a role model to them
- Ensuring excellence of production to the brand standards
- Ensuring hygienic food handling amongst the staff
- Handling of customer complaints
- Entering daily inventory in the system
- Preparing administrative reports.
Restaurant Manager
City link Foods East Africa
Nairobi, Kenya
03.2003 - 12.2006
- Ensuring the customer service excellence is given to every guest
- Handling general operations in the dining restaurant and the bar
- Handling customer complaints
- Responsible of the administrative reports
- Overseeing the business expansion and new openings
- Organizing Staff refresher trainings, Hiring and staff motivation activities.
Head Server
Marble-Arch Hotel
Nairobi, Kenya
06.2002 - 02.2003
- Ensuring the customer service excellence is given to every guest
- Handling general operations in the dining restaurant and the bar
- Handling customer complaints
- Responsible of the administrative reports
- Over seeing the business expansion and new openings
- Organizing Staff refresher trainings, Hiring and staff motivation activities.
Education
Skills
- High self-motivation with the ability to assimilate relevant information in unfamiliar situations and to thrive in an environment of change
- Excellent communication, interpersonal and presentation skills
- Exceptional leadership skills, able to prioritize, delegate tasks and make sound decisions quickly while maintaining a focus on the bottom line
- Flexible team player who prospers in a fast-paced work environment based on experience as well as work independently
- The ability to multi-task, and prioritize, be detail- oriented, and a self-starter
- Investigations, evaluations, and reporting High level of integrity, confidentially, and accountability
- Strategic Planning
- Process Improvement
- Staff Management
- Data Analytics
Training
- The Ritz Carlton Five Star Award Winner -Year 2013 and 2022
- Emirates Leisure Retail Employee of the year – Year 2008
- Certificate in Food handling and hygiene- Aug 2007 approved by the Dubai Municipality
- Certificate in Barista Maestro- Sep 2007 approved by the Emirates Leisure Retail Academy.
- City links Foods Employee of the year award- Years 2003 and 2004
Languages
Swahili
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
F&B Service-Learning Coach
Banquets Department
12.2018 - 01.2023
Shift Bell Captain/Guest Relations Lobby Ambassador
The Ritz Carlton DIFC
11.2017 - 11.2018
Bell/Doorman Cross Training
The Ritz Carlton Grand Cayman
07.2017 - 10.2017
Banquet Server
The Ritz Carlton Grand Cayman
12.2013 - 10.2017
Laundry Attendant
The Ritz Carlton Grand Cayman
09.2012 - 12.2013
Shift Supervisor
Cayman Food and Beverages International
05.2009 - 08.2012
Restaurant Supervisor
Emirates Leisure Retail
01.2007 - 02.2009
Restaurant Manager
City link Foods East Africa
03.2003 - 12.2006
Head Server
Marble-Arch Hotel
06.2002 - 02.2003
Supervisor
All Nations lounge and Dining
2023 - Current
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