Samyra Barbour
Louisville,KY
Summary
Developed skills in high-security, fast-paced environment, excelling in risk assessment and effective communication. Brings strong focus on safety and procedural compliance. Looking to transition into new field where these skills can drive success and ensure operational efficiency.
Overview
11
11
years of professional experience
Work History
TSA Agent
Department Of Homeland Security
02.2022 - Current
- Prevented unauthorized access to secure areas by verifying credentials for airport personnel and contractors.
- Increased airport security by conducting thorough passenger and luggage screenings.
- Contributed to a timely boarding process by efficiently managing passenger queues at checkpoints.
- Assisted in deterring potential threats by performing regular and random security checks.
- Reduced risk of prohibited items entering secure areas through meticulous inspections.
- Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.
- Maintained compliance with TSA regulations, ensuring adherence to strict security protocols.
- Improved overall safety with effective communication and collaboration among team members.
- Demonstrated vigilance in monitoring surveillance systems for suspicious activities within airport premises.
- Provided critical incident response, maintaining composure under high-pressure situations.
- Adhered strictly to confidentiality guidelines when handling sensitive information about passengers or incidents that occurred during screenings.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
Customer Service, Inside Sales, Technical Support
Compass Manufacturing International
04.2019 - 11.2020
- Company Overview: Robert Half
- Answer Multiple Phone Lines
- Handle calls for replacement parts, Diagnose and help to fix faucet issues
- Wholesale Department check inventory, place orders, and check order shipping status for wholesale customers
- Robert Half
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Adhered to company policies, procedures and system documentation requirements.
- Established positive relationships with clients through proactive communication and attentive listening skills.
- Served as a key liaison between customers and internal departments, facilitating timely resolutions for urgent matters.
- Created personalized solutions for customers experiencing unique challenges or hardships, demonstrating empathy and genuine concern.
- Determined job urgency and priorities to satisfy customer requirements.
- Troubleshot and resolved customer complaints and issues.
Shipping
UPS
12.2018 - 03.2019
- Process orders of cell phones and accessories
- Ship out orders for sprints retail stores and direct customers
- Streamlined shipping processes for increased timeliness, consistently meeting delivery deadlines.
- Collaborated with shipping department to optimize order fulfillment, ensuring customer satisfaction.
- Accurately prepared shipping documents, enabling prompt delivery of packages to customers worldwide.
- Expedited order processing by efficiently picking, packing, and shipping customers'' orders.
Reviving clerk
Eclipse Advantage
07.2017 - 12.2018
- Data entry
- Process checks
- Answer phones
- Greet drivers
- Check drivers in for delivery appointment
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Accounting Assistant / Inventory Clerk
Kerry Inc.
06.2016 - 03.2017
- Assign purchase orders to vendors
- Enter invoice in to the system for different vendors bills so they can get paid
- Move inventory in system
- Pull from inventory that has been used in production
- Freight claims
- Adjustments in the system for product
- Fix inventory problems
- Filing paper work
- Open mail
- Answering/directing calls
- Copying / faxing
- Filing paperwork
- Ordering office supplies
- Help visitors get signed in and get to the person they have come to visit
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
Shoe Department
Kohl’s
11.2016 - 01.2017
- Company Overview: (Department store)
- Organize all shoes to match display shoe on sales floor
- Take shoes out of inventory if customer size isn’t on the floor
- Put items inventory
- Keep space organized
- (Department store)
- Maximized floor coverage during busy periods by working closely with other departments to ensure seamless customer service across all areas of the store.
- Continuously developed expertise in various shoe brands, styles, and technologies to provide accurate information and recommendations.
- Enhanced store sales by cross-selling and upselling complementary accessories with shoe purchases.
- Increased customer satisfaction by providing personalized shoe recommendations and fitting assistance.
- Maintained a visually appealing shoe department through effective merchandising and display techniques.
- Supported loss prevention efforts by monitoring suspicious activity within the shoe department and reporting incidents appropriately per company protocols.
Warehouse Administrative Lead
StoneCrop Technologies
04.2014 - 01.2016
- Technical wiring assembly
- UPS Worldship
- Inventory check
- Quality Inspection
- Auditing reports and spreadsheets (photo uploading)
- Proficient in Excel, PowerPoint, Word and Microsoft Outlook
- Improved office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Reduced errors in documentation by implementing meticulous proofreading and quality control measures.
- Adapted quickly to changing priorities while maintaining high levels of organization under pressure.
Education
Bachelors - Criminal Justice
Campbellsville University
12.2020
Skills
- Customer service and assistance
- Integrity and honesty
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Critical thinking
Timeline
TSA Agent
Department Of Homeland Security
02.2022 - Current
Customer Service, Inside Sales, Technical Support
Compass Manufacturing International
04.2019 - 11.2020
Shipping
UPS
12.2018 - 03.2019
Reviving clerk
Eclipse Advantage
07.2017 - 12.2018
Shoe Department
Kohl’s
11.2016 - 01.2017
Accounting Assistant / Inventory Clerk
Kerry Inc.
06.2016 - 03.2017
Warehouse Administrative Lead
StoneCrop Technologies
04.2014 - 01.2016
Bachelors - Criminal Justice
Campbellsville University
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