Sandra Roberts
Strunk
Summary
Dynamic customer service professional with a proven track record at South Kentucky Virtual Assistants, excelling in transaction accuracy and customer satisfaction. Known for exceptional patience and empathy, I effectively resolved inquiries and trained new staff, enhancing team performance and service quality. Committed to integrity and efficiency in all interactions.
Overview
2026
2026
years of professional experience
Work History
Cashier
Save A Lot Grocery Store
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Assisted in inventory management by restocking shelves and organizing products.
- Ensured compliance with safety and sanitation standards in checkout area.
- Trained new cashiers on operational procedures and customer service techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Mail Carrier
Self Employed Services
08.2015 - Current
- Delivered mail efficiently in designated routes, ensuring timely service to residential and commercial clients.
- Managed sorting and organizing mail for accuracy and delivery efficiency.
- Maintained comprehensive knowledge of postal regulations and safety protocols.
- Adapted quickly to changes in routes or delivery schedules, demonstrating flexibility in operations.
- Utilized GPS technology for optimal route planning and time management.
- Provided excellent customer service by addressing inquiries and resolving delivery issues promptly.
- Trained new carriers on best practices for efficient mail delivery processes.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Collaborated with local postal offices to streamline communication and enhance service quality.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
Customer Support Specialist
South Kentucky Virtual Assistants
06.2006 - 08.2019
- Responded to customer inquiries via phone and email, ensuring timely resolution of issues.
- Assisted customers in navigating product features and services, enhancing user experience.
- Documented customer interactions in CRM system, maintaining accurate records for future reference.
- Collaborated with team members to troubleshoot technical issues, improving response times.
- Provided training materials and support to new hires, fostering a collaborative work environment.
- Developed FAQs and knowledge base articles, streamlining support resources for customers.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Education
High School Diploma - General Studies
McCreary Central High School
Stearns, KY05.1993
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Customer service excellence
- Professionalism and courtesy
Timeline
Mail Carrier
Self Employed Services
08.2015 - Current
Customer Support Specialist
South Kentucky Virtual Assistants
06.2006 - 08.2019
Cashier
Save A Lot Grocery Store
High School Diploma - General Studies
McCreary Central High School
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