Sandra White
Georgetown
Summary
Dynamic customer service professional with a proven track record at KECH INC, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in fast-paced environments, ensuring customer satisfaction through effective communication and detailed record-keeping. Committed to achieving results and fostering positive relationships.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
KECH INC
08.2024 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
PRODUCTION UTILITY
BUFFALO TRACE DISTILLERY
08.2023 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
KECH INC
12.2021 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
PRODUCTION TEAM MEMEBER
TOYOTA MOTOR MANUFATURING KENTUCKY
08.2013 - 03.2021
- Cross-trained in multiple positions to offer skilled assistance with different parts of production line.
- Met or exceeded daily production goals through diligent work ethic and effective teamwork strategies.
- Loaded and unloaded materials and assemblies weighing as much as 50 pounds.
- Set up, operated and maintained production machinery.
Education
TATES CREEK HIGH SCHOOL
Lexington, KYSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
KECH INC
08.2024 - 05.2025
PRODUCTION UTILITY
BUFFALO TRACE DISTILLERY
08.2023 - 04.2024
Customer Service Representative
KECH INC
12.2021 - 08.2023
PRODUCTION TEAM MEMEBER
TOYOTA MOTOR MANUFATURING KENTUCKY
08.2013 - 03.2021
TATES CREEK HIGH SCHOOL
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